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[redacted]: Mercenaries» Forums » General

Subject: kickstarted -- arrival? rss

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George Breden
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I got the game through KS. Is this expansion on its way in another shipment, or should I have received it already at the time I got the base game?? Thanks for info!
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David Hoffman
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It should have been in your shipping box, probably mixed in with the packing peanuts. A lot of folks seem to be missing this and (ug) tossing them.

Having said that . . . mine did not have a copy of Mercenaries mixed in with the packing peanuts (I'd read about the packaging and made a point to check), but a quick note via the Kickstarter messaging system got me a response and a Mercenaries deck in the mail (or whatever UPS is).

So: check your box and send a KS message if it's still missing. I want to say they got back to me in under eight hours.
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David Turczi
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ohbalto wrote:
I want to say they got back to me in under eight hours.


If you have Nutella, sleep is optional.

But yeah, check the peanuts
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LudiCreations
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TDaver wrote:
ohbalto wrote:
I want to say they got back to me in under eight hours.


If you have Nutella, sleep is optional.

But yeah, check the peanuts


Next time we will have them use packing hazelnuts.

But yes, if you have any sort of issue, just message us via the KS messaging system, as stated on the backer updates and other places. We are not able to help or track who you are via BGG posts or KS comments.
 
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George Breden
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Thank you for the quick reply. KS message sent.
 
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George Breden
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Update: I did receive the Mercenaries expansion in very short order, and would just like to say that I have been very impressed and pleased with the customer service I've received from Ludicreations. Thanks again for resolving the matter so quickly and professionally!
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LudiCreations
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a_flying_possum wrote:
Update: I did receive the Mercenaries expansion in very short order, and would just like to say that I have been very impressed and pleased with the customer service I've received from Ludicreations. Thanks again for resolving the matter so quickly and professionally!


You are very welcome, and please once again accept our apologies for this happening at all.
 
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