I placed a an order that included two small card game imports online. When I checked out I was a little disappointed to see a high shipping cost for the items. As they were both imports and the listed shipping was still less than the $30 plus shipping I had been quoted from EU shops I placed my order anyways. That same day I received a refund on half the shipping costs without even asking. This was a pleasant bit of unexpected customer service (that I didn't receive from another online shop when I ordered a single promo).