Ben O'Steen
United Kingdom
Bishops Stortford
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Half the deck has been miscut at the top and is visible on the backs. Sadly, the cards damaged are also the high value ones (3-> bosses) so it was a bit unplayable out of the box.

I've tried sending a mail through the funforge.fr contact page and also tweeting at their twitter account but I've had no response. I'm not sure who next to contact about this. Any one have any ideas? (UK copy)

[EDIT: This was resolved over email and new cards sent out. Thank you FunForge!]
 
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Jon Browne
United Kingdom
Loughborough
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Re: Damaged cards in UK version - anyone have a direct support email address?
Sorry to not be helping - but where did you pick this up, is it even available in the UK? I can't find it anywhere...
 
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Ben O'Steen
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Re: Damaged cards in UK version - anyone have a direct support email address?
jonboyjon wrote:
Sorry to not be helping - but where did you pick this up, is it even available in the UK? I can't find it anywhere...


English copies were available from Meeple's Corner: http://meeplescorner.co.uk/Board-Games/Samurai-Spirit-FunFor... but it is out-of-stock currently.
 
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Bridgette D.
United States
Auburn
Washington
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Re: Damaged cards in UK version - anyone have a direct support email address?
Hi,

I am from Passport Game Studios, we are partners with Funforge, and handle distribution of Samurai Spirit within in the United States.

Try this link to contact Funforge http://www.funforge.fr/US/contact/

Funforge is really good about customer care, and I am sure you will get a response soon.
Contact me at bdracass@passportgamestudios.com if you have more questions or concerns.

Thanks
Bridgette Dracass
Passport Game Studios
Exec. Admin
 
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Doria Roustan
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Re: Damaged cards in UK version - anyone have a direct support email address?
Dear Ben,

I am Doria the editorial assistant of Funforge team.
I am sorry to see that your request has been without response, as Bridgette said, good customer service is really important to us.
Regarding all requests out of the US you can directly send an email with pictures to sav@funforge.fr

We will answer you shortly.

Thank you for your understanding,

Kind regards,

Doria Roustan
Editorial Assistant
Funforge
 
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Ben O'Steen
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Re: Damaged cards in UK version - anyone have a direct support email address?
Many thanks! I've sent an email to that address with the image I had on my phone. I had cleaned up a few cards but couldn't fix all of them which is why I tried to get in contact!
 
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A boy named Sioux
United Kingdom
York
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I just bought a copy today with the same problem where cards were either damaged or glued together. I sent a message via the link above so I'm hopeful it will get resolved. That said, I was really looking forward to playing this!
 
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A boy named Sioux
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Sent a message nearly a week ago, sent another today and not even a confirmation message.
 
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Ben O'Steen
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It did take a number of weeks to get a response sadly. Not sure why there is a delay, but it is what it is.
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A boy named Sioux
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Thanks. This is going to push my dwindling supply of patience to the limit.
 
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Kevin McGillivray
United States
Ventura
California
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beedracass wrote:
Hi,

I am from Passport Game Studios, we are partners with Funforge, and handle distribution of Samurai Spirit within in the United States.

Try this link to contact Funforge http://www.funforge.fr/US/contact/

Funforge is really good about customer care, and I am sure you will get a response soon.
Contact me at bdracass@passportgamestudios.com if you have more questions or concerns.

Thanks
Bridgette Dracass
Passport Game Studios
Exec. Admin


Hi Bridgette. I have a problem with the character cards where the artwork on a couple of them is separating from the cardboard after only one play. Should I work with you on this or contact Funforge?

Thanks!
 
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