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Town Center (4th edition)» Forums » General

Subject: A tale of great customer service rss

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scott Murray
West Australia
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So the ludi Creations team gets a hard time now and then because of how they run their projects and the Daria Level snark when dealing with some people.

I for one, haven't been bothered much and have enjoyed the snark.

What made me write this post is the effort the Ludi team went to to make sure I finally got my KS pledge of Town Center.

After the campaign, Australian's and others were lucky to get their copies first. However, nothing arrived for me.
After seeing the US crowd get their games, I put in a missing game notice.

Ludi Creations quickly sent off another copy.

Fast forward a few weeks, I still had nothing. I asked the Ludi team about it and they sent me a package slip as proof of delivery.
When I looked at the slip, I noticed the PDF file was named Redacted. Uh oh.....

I finally received the game, and opened it to find Redacted. Crap!

I went back to Ludi to see what I could organise. Even after offering to send the game back, they told me to keep it and then sent another Town Centre.

So finally, last month, I got my Town Center Pledge. hoo ray!

So thank you to the Ludi team!
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