I placed an order with CSI using a freight forwarder to my country in Singapore. According to CSI, the shipping weight is 4.5 kg. But according to my freight forwarder, the actual weight is 4.9 kg and the volumetric weight is 8.6 kg.
I was astounded by the huge discrepancy in weight. I am still wondering if the fault lies with CSI for using a huge box to pack all the games or with my freight forwarder for refusing to repack the games. Any advice I can use here.
Ask your forwarder to repack. Usually, that will throw away the bulky delivery box that house your games. Sometime, seller will use bigger box with lots of peanuts/airbags to protect your games during transit. CSI did that with some of my orders.