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Fantasy Flight Games» Forums » General

Subject: Fantasy Flight Customer Service, Part Deux rss

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Nasty McHaggis
United States
Columbia
South Carolina
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I'm pouring all of my points in sarcasm.
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I recently had a very positive experience with Fantasy Flight Games customer service.

I was in the process of painting my Doom minis when, to my horror, discovered that I was missing a zombie figure. I sent an email to FFG explaining my predicament, and offered to pay for the figure and the cost of shipping it to me.

Within hours, I received a sympathetic response from Thadd at FFG games, who said he'd just pop one in the mail to me. No mention of replacement cost. And here, a week later, the figure was waiting for me when I got home from work. Thadd even slipped in a handwritten note.

Now my world is right again and I can resume painting. Thanks Thadd!

 
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peter verrant
United States
Minnesota
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Her name is spelled with two aa's, Thaadd.
 
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