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Leonardo da Vinci» Forums » General

Subject: Yay for Mayfair CS rss

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John Paul Sodusta
United States
Santa Barbara
California
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I would like to share my satisfaction with Mayfair's customer service.

I purchased a copy of Leonardo DaVinci from Thoughthammer and, as usual, arrives promptly. As I giddily opened the game to check the components, I was sad to see that one of the yellow apprentices was missing. I emailed Mayfair games for a replacement and they promptly sent me one.

Thank you Mayfair games! You just got a loyal customer.
 
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Norbert Chan
Canada
Calgary
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Wow, so this is what you get for 100 pieces of gold.
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John,

That's pretty smart of you to notice things like that. Counting meeples would be the last thing on my mind when I open a new game

 
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Tim Seitz
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Glen Allen
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Like water spilled on the ground, which cannot be recovered, so we must die. But God does not take away life; instead, he devises ways so that a banished person may not remain estranged from him. 2 Sam 14:14
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One of my cubes was chopped in half, will they send me a new one, I wonder?
 
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John Paul Sodusta
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Norbert Chan wrote:
John,

That's pretty smart of you to notice things like that. Counting meeples would be the last thing on my mind when I open a new game



My OCD finally paid off.
 
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Daniel Corban
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While Mayfair has always given me replacements for damaged or missing goods (which, pretty much every game from them other than Settlers has had), they have never replied in any fashion to my email requests for these items. I email them and magically the items arrive many few weeks later. From other accounts I have read, this seems to be pretty common in the industry, but I found it disconcerting.
 
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Jeff Binning
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Quote:
That's pretty smart of you to notice things like that. Counting meeples would be the last thing on my mind when I open a new game


I've never bought a game without doing a full inventory the minute I open it. Over the years I've had several games with pieces missing or damaged, and I've always had good luck getting them replaced.

It's only been a handful of games that were problems, compared to what I buy. but it's worth it to know I have complete games. For some games missing pieces could also affect the game balance.


 
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