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BoardGameGeek» Forums » Gaming Related » Discussing Retailers

Subject: Thank you Rio Grande Games rss

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Ralf Grasser
United States
Medley
Florida
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When I opened my new copy of Cub, I noticed that a green meeple was missing and 2 of the wooden cubes had damages to them.

I went to the Rio Grande Games webpage and filled out the online form and yesterday (6 days after I did) the three mentioned pieces arrived in a small envelope via USPS.

Thank you Rio Grande Games for sending out everything fast and without making it too complicated thumbsup
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kimchi fried rice
United States
Uptown
New York
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반갑습니다!
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With very few exceptions, board gaming publishers and developers are at the cutting edge of customer service. A refreshing and unexpected surprise where it feels like a race to the bottom in nearly every other retailing sector.

I inexplicably lost parts to my Puerto Rico limited edition, which has been out of print for months (years?). Without delay or cost, was sent replacements. Rio Grande is a class act.
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Matthew Hurst
United States
Plain City
Ohio
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Allow me to piggyback:

A week after I noticed that my Dominion Adventures set was missing one card, a replacement arrived.

Thank you Rio Grande!
 
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Yours Truly,
United States
Raleigh
North Carolina
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There must have been a moment at the beginning, where we could have said no. Somehow we missed it. Well, we'll know better next time.
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Now if only they can "have some words" with Hasbro and get the new Dominion production quality back on track! ninja
 
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