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Paperback» Forums » General

Subject: From warehouse to my house rss

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Brandon Pickett
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I saw on the site that the game is now through customs. How long can we expect for shipping to take? I'm getting constantly disappointed as I've been expecting a package on my doorstep for a while now.
 
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Trevor S
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I'm with you. I have to say that although Tim is very responsive to questions, I'm a little disappointed that there is zero direct communication about our orders. That message on the site really should've been a direct email to those who've ordered. How many people are going to check the website for an update, let alone happen to notice the one line update squeezed in the middle of everything? I realize that even Tim might not know a status but I wish things were a little more transparent. I'm anxious as hell to play this game and feel like we're in limbo.
 
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Tim Fowers
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Sorry guys, I do reply to direct emails, but I don't like to spam everyone who ordered. The shipment finally got released from the NYC dock and I should know the delivery date to the warehouse later today.
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Mike M
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Thanks Tim. Would you mind updating this thread with the latest info as you get it? That way you're not spamming everyone who ordered but those of us who care can check here.
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Ric White
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I also have had the impatience, but mostly that's due to my expectation of this awesome game. Tim has done a pretty good job of updating that little section on his website, as well as answering the emails that I have sent him. He's also been very attentive to this website when it comes to questions. I don't know much about shipping overseas, but I imagine it can be a very frustrating experience. I give props to Tim for being more communicative than other small production groups.
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Zach Prater
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I'm just waiting for my LGS to finally get it as I reserved a copy. Can't wait!
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Brandon Pickett
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Sorry to be a Debbie Downer When I initially preordered the game, I didn't realize "shipping in April" literally meant that it would be shipped across the ocean or that I wouldn't get the game in April. I would have still probably bought the game but tempered my expectations for when it would arrive. I fully plan to enjoy it when it gets here.
 
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Tim Fowers
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Today I heard that there was a miscommunication that delayed a check going to the shipper, preventing the release from the dock. The check will be received tomorrow and should know more. Thanks for your patience!
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Mike M
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Thanks for the update Tim. We're really looking forward to this game!
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Michael Cook
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I am excited about this too. Hopefully it will not be a long wait to get it.
 
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Tom Roberts
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Tim - what's the situation on orders being sent to Europe, ie, the UK where I am?

I don't mind waiting, just curious as to the time scale.
 
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chris lee
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Any news?
 
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Tim Fowers
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I just got word from the shipping company that it is scheduled to deliver at the warehouse tomorrow!
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Troy Hallin
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When can we expect to see it shipped to us if it's being shipped to the warehouse tomorrow?
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Tim Fowers
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They have to inventory the shipment early next week, but I expect most of the shipments will go out next week.
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Troy Hallin
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Thanks for the prompt reply! I'm excited to get my hands on the game.
 
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K_Salz Cotton
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Grooviemann1 wrote:
I'm with you. I have to say that although Tim is very responsive to questions, I'm a little disappointed that there is zero direct communication about our orders. That message on the site really should've been a direct email to those who've ordered. How many people are going to check the website for an update, let alone happen to notice the one line update squeezed in the middle of everything? I realize that even Tim might not know a status but I wish things were a little more transparent. I'm anxious as hell to play this game and feel like we're in limbo.


I keep checking the website about 2-3 times daily. As at least one of those checks is during US nighttime its a bit futile but I'm so impatient to get this game in my hands. The sleeves are purchased and waiting….

 
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Tim Fowers
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They have arrived at the warehouse. I processed the addresses and will start going out as early as tomorrow, but may take up to a week to go out since there are so many pre-orders.
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Marina SC
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Fubeca wrote:
They have arrived at the warehouse. I processed the addresses and will start going out as early as tomorrow, but may take up to a week to go out since there are so many pre-orders.

Ooh, here's hoping all goes smoothly! I'm bringing back a 12-pack from a trip to the US as a Canadian group buy, and we're all really hoping Paperback gets there in time before I have to return (May 21)!
 
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Brandon Pickett
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Fubeca wrote:
They have arrived at the warehouse. I processed the addresses and will start going out as early as tomorrow, but may take up to a week to go out since there are so many pre-orders.


Who will deliver the package? Also what's the time frame usually from the time it leaves the warehouse to delivery? Thanks for keeping us updated sir.
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Sumit K
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Was hoping to get an email the past 2 days but nothing yet. Hopefully I was one of the earlier pre order. Can't wait to bring this to the table.
 
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Jason Cross
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Personally speaking, I wouldn't have thought that a shipping update email on a game that I've bought and am waiting for is "spam" - but rather a really useful "customer service update".

It's taken me a couple of weeks of nagging doubt about when I should have had delivery to find the time (remember) to look (!) on the papberback site/BGG.

Glad it's finally cleared customs - any news on an ETA for the UK?? (Happy to get this answer as an email... !!)

whistle
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Richard Urich
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pghpresbyterian wrote:
Who will deliver the package? Also what's the time frame usually from the time it leaves the warehouse to delivery? Thanks for keeping us updated sir.


I'm not sure Ship Naked guarantees type of delivery used, and I assume Tim is still using them. Last time, a lot of people said it was shipped USPS Priority. Doesn't guarantee the same will happen this time, but we can hope.

Jase 69 wrote:
Glad it's finally cleared customs - any news on an ETA for the UK?? (Happy to get this answer as an email... !!)


Last time, people in the UK seemed to report receiving it a little over a week after those in the US, and that it arrived Royal Mail with no VAT due. I have no clue if this time will be the same.
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Crystal Fulton

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Will we be getting tracking numbers via email when they go out? How will we know when our package has shipped?
 
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David
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Just wanted to let everyone know that I just received my shipment conformation email!

I'm sure you all will shortly receive one as well, if not already.

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