Recommend
 
 Thumb up
 Hide
7 Posts

Kingdom Builder: Big Box» Forums » General

Subject: Missing Piece? rss

Your Tags: Add tags
Popular Tags: [View All]
Dan Collins
United States
St. Louis
Missouri
flag msg tools
badge
CF Vapors - Alternative to Smoking
Avatar
mbmbmbmbmb
Just opened my Kingdom Builder Big box and played a couple games with the family - we loved it!

I realized in setting up the second that we are missing a Harbor token.

Queen Games website is in German - and my German is a bit rusty to say the least (Ich spreche Deutsch nicht gut). Does anyone have contact info in English so I can e-mail them and see if the can replace that piece?

Thanks in advance!
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Nate Johnson
United States
Vernon Hills
Illinois
flag msg tools
Avatar
mbmbmbmbmb
There is an English language button in the upper right.

Click there, then click on the publisher menu and look on the right; you will see a link labeled "contact". There is contact information there.

E-Mail: info@queen-games.de
4 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Brian K
United States
Cedar Park
Texas
flag msg tools
badge
Avatar
mbmbmbmbmb
Nikki from Queen sent this advice,

chilibean wrote:
Hi,

We now have an email that people can use for missing parts , damaged parts, and any other customer service issues. With all requests going to a central point we are better able to serve our customers. The email is Kickstartercs@queen-games.de.

Thank you,
Nikki QG-US

I found their customer service to be first class.
4 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Dan Collins
United States
St. Louis
Missouri
flag msg tools
badge
CF Vapors - Alternative to Smoking
Avatar
mbmbmbmbmb
Limey Sponge wrote:
There is an English language button in the upper right.

Click there, then click on the publisher menu and look on the right; you will see a link labeled "contact". There is contact information there.

E-Mail: info@queen-games.de

Thanks for the advice - game piece is on it's way! They were extremely quick with their response!

1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Smiffy
United Kingdom
UK
flag msg tools
Avatar
mbmbmbmbmb
Thanks for this link,
I have been requesting missing bits via kickstarter and it has fallen on deaf ears.
Hopefully this will resolve it.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
super royer
msg tools
mb
I Wrote yesterday.

They forgot to include the 41 red tokens and the 25 grey token needed to play the nomads extension.

Hope I will have some news quickly.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Chad Vester
United States
Colorado
flag msg tools
I sent an email to the one provided above (Kickstartercs@queen-games.de) and did not receive any response for a couple of weeks. Finally went to their website and used the missing pieces link and they responded in a couple of days. Still waiting for the parts but all is looking good.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls