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Subject: Sheet number 3 not die-cut rss

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Jay Weesner
United States
Texas
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I opened up my "Flick 'em Up" with great anticipation only to find that the third cardboard token sheet had not been die-cut. I wrote the company this morning to ask for a replacement. Given the limited availability of this game, I hope I don't have to wait long.
 
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Tim Royal
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That's really weird. And unfortunate.
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Jason Sherlock
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Anaheim Hills
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Auzette wrote:
That's really weird. And unfortunate.


Pretzel has been pretty good about taking care of things. My gut feeling is that they will have some spare parts that they can use to replace that sheet.
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Jay Weesner
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Just got an email saying that my replacement board has been put in the mail today! Now that's customer service!
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Jay Weesner
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Replacement sheet showed up today!
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Pako FuNkyBoY
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Castelldefels
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What is the email you used to comunicate that? Same problem for me, but no response in 2 days.
I emailed to the adress that shows on their website.
webmaster@f2zentertainment.com
 
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Jay Weesner
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I went to their website:

Pretzelgames.com and hit the mail icon. It called up a sheet to fill in. There wasn't a "specific" address listed, just an internal sheet.
 
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Jeremy Hope
New Zealand
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I had punch out issues with the cardboard hats on the brown cowboy punchout sheet. Ripped the print on one of them! Luckily with some craft glue and a fine paint brush, its back to normal.
 
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Pako FuNkyBoY
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I have the same issue with one sheet, and F2Z sent me one for replacement.
Great attention, I'm happy with the customer service they provided me.
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