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Shogun» Forums » General

Subject: Tower Incomplete rss

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Nancy Castillo
United States
Laredo
Texas
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Today i recived my shogun, it looks amazing but

The tower dont have the inside parts, to make it clear, all block will always fall....

Any one have this problem?...
 
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Zoltan Zoldi
Hungary
√Črd
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Yap, I had the same problem, so I wrote a mail to the Queen Games,
and they sent it in two days for free.

ZZ
 
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Chris Burke
United States
San Jose
California
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My tower only came with level 'B'. The first level 'A' is missing. I hope this isn't too wide spread of a problem could dampen the excitement for this game. Anyone do a cube count yet?
 
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Will DeMorris
United States
El Paso
Texas
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My copy arrived as advertised and complete. However, I reccommend that you contact Queen and give them an opportunity to make things right.

-Will
 
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Chris Burke
United States
San Jose
California
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I sent a message via Queen Games service web form. Crossing my fingers, for a timely response. Too bad I find this out on the evening before a weekend. For the cube count I got one extra red cube. Everything else looks correct and well done.
 
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Chris Burke
United States
San Jose
California
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I received the missing piece for the tower yesterday direct from Germany. For a total response time of 18 days to correct the mistake from notification. In practice that is 3 missed weekend gaming opportunities I am very appreciative for their response and correcting the problem as fast as is possible from overseas. However, don't they have anyone in the US they can send a bunch of spare parts in anticipation of handling these problems in a more timely manner? Is the portion of their games that come to the US a small fraction of what is sold in Europe?
 
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Chuck Parrott
United States
Wilmington
North Carolina
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My copy here in the US was distributed by Rio Grande. While I had no problems with Shogun, I have dealt with Jay and he is a great guy and has terrific customer service. I've had replacement parts from him for other games in just a few days turn around.

Chuck
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Majik Mouse
United States
Tuscaloosa
Alabama
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I actually had an odd combo of these issues. My tower came assembled with part "A" inside and part "B" loose in the box. I had to take the tower apart a bit to put piece B inside (and I really hope I did not do any structural damage to the cardboard tower).
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