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Commands & Colors: Ancients» Forums » General

Subject: Contacting GMT? rss

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Luca Lettieri
Italy
Pomezia
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I tried to write an email several days ago to GMT about some missing blocks from C&C and an order I placed, but got no reply. Apart from phone calls (English not being my first language), is there any other way of contacting them?
 
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Mik Svellov
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You can usually get in contact with them in through their folder at www.consimworld.com:

http://talk.consimworld.com/WebX?8@645.2LzCckfFCxo.8@.1dd12a...
 
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Eric Brosius
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My favorite 18xx game for six players is two games of 1846 with three players each.
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They may be away for the holidays. They haven't posted any news since December 19.
 
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Ken Takacs
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I have found that a phone call is much faster.
 
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Miguel [working on TENNISmind]
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I didn't like the idea of calling them either (prefer much more writing english than speaking...), but I finally had to do it in order to get my dice missing in the 1st expansion... So write down what you're going to say and call!!!
 
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Derek H
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manhattandoctor wrote:
I would call. I think their email is flaky. However, I did just email them to adjust my P500 order and got a reply within a few days.

The original post said "Apart from phone calls"... does no one read?!
Please also see:
http://www.boardgamegeek.com/article/1260265#1260265
where we discussed this same problem!

PS And no, its not really acceptable for a mail-order company not to deal effectively through email.
 
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Rob Russo
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I am missing blocks from mine too, CC ancients ed 2 my wife gave me for xmas, I have to finish stickering to see what the final damage is but will be contacting GMT too and let you know the result here.

thanks
 
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Ken Takacs
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Sorry Luca, I should have read your post more closely. If you do not get a response to your email and need help language-wise, I would be glad to call the fory you. You can pm me if you need help.
 
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Robin Reeve
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I sent them an email on 24 december about missing blocks (all the 7 Carthaginian leader/chariot ones).
Having had no reply, I sent them a copy of it yesterday, with a reading attestation linked to it.
I recieved the reading confirmation, but nothing more.
I will wait another day, then call them (with about 10 hours difference between CA and Switzerland, I will have to do that in the evening).
Strangely, I had a much faster answer about the Clash of Giants II I recieved at the same time (I had some rules questions to transmit to the designer).
 
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Derek H
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Just for the record - I did get through to GMT by posting from another email address. It seems they are working from new emails backwards to the older ones...
 
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Luca Lettieri
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Well now this is weird.

I tried sending them another email, with the request for the missing blocks and a question about combining shipping on P500 games.

No reply to this second email either, but this morning the missing blocks were in the mailbox.

Psychic GMT?
 
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Derek H
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lu.le. wrote:
No reply to this second email either, but this morning the missing blocks were in the mailbox.

Psychic GMT?

Happened here too; the game arrived before GMT said they would be able to check on the order status. So the good news is that orders are being processed even if communication about those orders is a little slow!
 
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