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Subject: Kudos for Asmodee Client Satisfaction rss

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Richard Diosi
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I just purchased Mission: Red Planet and split my Mars board with the slightest of pressure attempting to back fold the board because it wouldn't lie flat (I later read that I am not the first person this has happened to). I was devastated, this hadn't happened to me in over 30 years of gaming. I sent off an e-mail to Asmodee informing them of the problem. They promptly answered my e-mail requesting my address so they could send me a replacement board at no charge. The board came very quickly in the mail (unfortunately it was manufactured the same as the first board and I gingerly taped the back seam with duct tape as I could see that easily this board seam would disintegrate with any pressure also). That aside it was a very good example to which all publishers should take note. The new board even came with a signed note from Asmodee apologizing for the difficulty. My hat is off to Asmodee. Keep up the good work. BTW the game is great also!!
 
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