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Commands & Colors: Napoleonics» Forums » General

Subject: Great Game, ironic customer service rss

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Malcolm Corney
United Kingdom
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So I bought C & C Napoleonics recently. Unfortunately one of the unit sticker sheets was mis-cut and could not be used.

I contacted GMT and they replied within the day, apologising and stating a replacement part would be sent out (I described the part, quoted the part number and sent a photograph of damaged part).

So today my package arrived and guess what?

They sent me an extra terrain tile sheet as an apology but NO replacement sticker sheet!

What irony!

Sorry and here are some more parts you can't use.

P.S. I had sent an email to GMT customer service before I posted this.
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Carl
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GMT customer support is excellent, guess you are just one of the small number of human errors that happens. I have no doubt, based on my experience, you will be put right by them.
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Guillaume Gleize
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Really unlucky because they are very honest and efficient (even with a bad english writing foreigner like me).

So I'm sure they will find a solution for you.


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Malcolm Corney
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The more praise that GMT customer service gets the more ironic this post gets!
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Tanner Martin
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I'm sure they'll fix it for you, because they really do have some of the best costumer service I've ever dealt with. I had some poorly cut blocks in one of the expansions I bought, and GMT was extremely quick to respond to my emails; they sent me all the replacement blocks I needed within a week. I was completely won over to GMT by that experience.

So I say to cut them a little slack; there was probably a miscommunication internally somewhere, but they'll make it good.
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Steve Duke
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I thought your word must have been 'iconic' but sorry to hear this.

They will make it right.
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Brad Hurst
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Gastonia
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i agree with many replies. when i have had problems, GMT has been prompt.
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Andy Pain
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In my experience GMT have always had superb after sales service. I've had occasion to speak to them about a couple of things and they were extremely helpful. (Sending me the required stuff "across the pond" very promptly.) I'm guessing the number of people leaping to their defence is an illustration of their high standing in the gaming community. I'm sure they'll sort you out.
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Malcolm Corney
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"So I say to cut them a little slack; there was probably a miscommunication internally somewhere, but they'll make it good."

I find it ironic that I have to cut GMT some slack because they screwed up!
 
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Orion J.N. Winder
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HMSGannet wrote:
"So I say to cut them a little slack; there was probably a miscommunication internally somewhere, but they'll make it good."

I find it ironic that I have to cut GMT some slack because they screwed up!


YOU don't HAVE TO, but most would; knowing that their service and reputation has always been almost stellar!
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Steve Duke
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I find your use of ironic to be ironic.
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Minot
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HMSGannet wrote:
"So I say to cut them a little slack; there was probably a miscommunication internally somewhere, but they'll make it good."

I find it ironic that I have to cut GMT some slack because they screwed up!
:what:


Well, you cannot really "cut them some slack" when you screw up, now can you? Then it would be up to them to "cut you slack."

So yes, to the extent that anyone ever cuts anyone any slack, this would be the time to do so to GMT.
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David Pereira
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Sometimes people do mistakes, they didn't get it right the first time but:

1 - They did not leave you without response;
2 - They tried to compensate you for your problem with terrain pieces that don't think wont be needed sometime in the future;
3 - If you point them the error they will probably get it right this time. And if you're even luckier you can get another goodie.

You can be upset because of the misprint and the time to correct it but so many companies out there are so much worse than GMT treating the customers and that's why you see so many people confident that they will make it right for you m8.
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