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Subject: Missing cards (not tokens) - EDIT: resolved by WWG rss

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Silver Bowen
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I just got a three pack of Epic. Unfortunately, one set is missing five cards:

Red - Succubus
Yellow - Standard Bearer
Green - Surprise Attack, Strafing DRagon
Blue - Steel Golem

You might see a pattern here whistle Seems to be an obvious collation error, and I'm contacting WG for replacements, but I thought I'd post here in case anyone else has a similar problem.
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Ossian Grr aka "Josh"
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Re: Missing cards (not tokens)
If you're going to be missing cards, this pattern makes sense, since they're sorted alphabetically in the box...
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Robert Dougherty
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Re: Missing cards (not tokens)
silverbowen wrote:
I just got a three pack of Epic. Unfortunately, one set is missing five cards:

Red - Succubus
Yellow - Standard Bearer
Green - Surprise Attack, Strafing DRagon
Blue - Steel Golem

You might see a pattern here :whistle: Seems to be an obvious collation error, and I'm contacting WG for replacements, but I thought I'd post here in case anyone else has a similar problem.


Sounds like you already have, but if not, please email support@EpicCardGame.com and let them know about the problem so we can help you out.

Thanks,
Rob
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Silver Bowen
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Re: Missing cards (not tokens)
I emailed support@whitewizardgames.com. That work?
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Kevin Marema
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Re: Missing cards (not tokens)
I've actually had the game for a while now but I never noticed until I created the Demigod decks last night that I was missing two cards. I just sent an email to support@EpicCardGame.com with my issue.
 
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Silver Bowen
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Re: Missing cards (not tokens)
I got a reply back and replacements are enroute.
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Silver Bowen
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Re: Missing cards (not tokens)
Aaaannnd I still haven't received the replacements. Emailed WG a second time a 4 days ago but they haven't responded.
 
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Ian Taylor
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Re: Missing cards (not tokens)
These were shipped last week, Silver. I know because I did it myself.

Apologies for the delay. You should have them any time now.

Ian Taylor
Director of Organized Play
White Wizard Games
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Silver Bowen
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Re: Missing cards (not tokens)
Of course, since I made the effort to post a gripe today, the replacements arrived today. Lol. Thanks and I'm all set.
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Ian Taylor
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Re: Missing cards (not tokens)
silverbowen wrote:
Of course, since I made the effort to post a gripe today, the replacements arrived today. Lol. Thanks and I'm all set.


That's how we set it up. We're very good at this.

Ian Taylor
Director of Organized Play
White Wizard Games
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Nathan Davis
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Re: Missing cards (not tokens)
IanWWG wrote:
silverbowen wrote:
Of course, since I made the effort to post a gripe today, the replacements arrived today. Lol. Thanks and I'm all set.


That's how we set it up. We're very good at this.

Ian Taylor
Director of Organized Play
White Wizard Games


Ian, can you stop showing off your psychic and telekenetic powers on the BGG forums? It's making the rest of us look bad.

- Nathan
Level 3 telepath
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