Sorry -- I know this isn't the most appropriate place for this. I'm just running out of options and need help.
I've been trying to reach them for ages. Email after email to one address after another, even using different sending addresses. The ONLY time I got any response to them was when I donated $1 for their latest Kickstarter and complained. They asked for a bit more money for shipping, which, I sent them. Since then, of course, silence.
I funded Armymals, haven't received the game. The publisher does not answer any email addresses I have for them. I'm not the only one, but I think everyone else just resigned to being cheated.
This was one of the issues that was brought up during the Lobotomy kickstarter, and they assured everyone that it was just unhappy circumstance that the armymal backers were having issues (at that time) getting in contact with them.
I'm guessing this is just how they roll.
I wouldn't think that you'll be scammed out of your money but.. it might take a while before you hear anything from them. Keep trying imo.
A year or two ago I placed a very large retail order with them, about $400 worth of resin minis. It took a couple months to arrive, during which time I was entirely unable to reach anyone to find out what was going on (I didnt even know they had shipped my order).