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Phantom Leader Deluxe» Forums » General

Subject: You call that "customer service"?! rss

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I call this heartGold-plated Deluxe customer serviceheart !

While playing my Phantom Leader Deluxe copy last evening, I realised that one of my Surfer aircraft card was damaged (first time I used it apparently as I didn't notice this before).

From gallery of LudoMC


I then took a picture and emailed customer service (customer service (at) dvg.com) to see if it would be possible to get a replacement card.
I got an answer within a single day saying that the new card was shipping this same day!

I already had other DVG games in my wishlist and I know why!

Thanks to Dan for running such a good company and my customer service angel Rhiannon!

(hey we also have to post when things go well, no? )
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Jan Horinek
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I have the same experience with them. Excellent customer service.
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LudoMC wrote:
Thanks to Dan for running such a good company and my customer service angel Rhiannon!
Aaaaand... just received the three Surfer cards in my mailbox yesterday! Perfect, I told you!
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Dan Verssen
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Thank you Ludovic!

All the credit goes to Rhiannon. She has been hard at work taking care of our customer service and emails and she is doing a fantastic job.
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She definitely does!
And thank you Dan for running such a great company!

(and with my copy of FC: Nimitz which arrived today, I'm a happy man! cool)

THANKS!
 
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Lionel
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A bit late here, but came to say the same thing, I had a defective "Bad Intel" card back and got a replacement one in two weeks.

Great customer service!
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Dan Verssen
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Thank you for all the kind words! Rhiannon has done an amazing job getting our customer service running smoothly.
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Dan Verssen
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Andrew, I'm sorry about the delay. Please email me directly with what you need and your address:
dan (AT) dvg (DOT) com

and I'll get your components sent right out.
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