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Subject: Any update for us backers who STILL don't have our copies? rss

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Edward Uhler
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Title says it all...


Can we get a specific update to those of us who backed the game and still have not received their copies? Communication goes a long way when it comes to backer patience....
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David Studley
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I'm sure you will prefer an official answer, but fwiw, mine shipped about 10 days ago, combined with a few other items I had ordered from https://www.spiele-offensive.de/

My account there showed the status of my Lignum order and I was able to see when it shipped. I also got a tracking e-mail, but I'm not sure if that had more to do with the other items I purchased.

Unfortunately for me, mine appears to be stuck at the ISC in New York, where there has been no tracking movement for 5 days.

I hope you get word on yours soon. It looks like a very intriguing game.

Edit: auto-correct fail
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Harald Mücke
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Hi!

The backers are serviced by Spieleschmiede, so please contact them for support !
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Neil Christiansen
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I have had zero word, Edward.
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Steve Carey
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They don't seem to be very good at communication, still waiting to hear back about the missing player boards.

All-in-all, this has not been a good ordering experience.
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Edward Uhler
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spielmaterial wrote:
Hi!

The backers are serviced by Spieleschmiede, so please contact them for support !
Email sent to both you and them. As I'm sure you would like to, I would appreciate any help getting information on our packages. Please, if you're willing, help work things from your side and help us get an answer.
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Edward Uhler
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Got an answer...sort of. Due to a mistake on their end, my two copies never shipped and I have to wait til the game is back in stock for them to ship it.

What a terribly frustrating experience and not a good first impression of all involved. Wrote back asking when they expect that to be....
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Steve Carey
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That is rather unfortunate, Ed. Well, look on the bright side at least you should get the player boards!
 
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Thomas Leitner
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eapeas wrote:
Got an answer...sort of. Due to a mistake on their end, my two copies never shipped and I have to wait til the game is back in stock for them to ship it.

What a terribly frustrating experience and not a good first impression of all involved. Wrote back asking when they expect that to be....
That is absolutely inexcusable. They should refund your money and provide your copies to you at their expense.
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Edward Uhler
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MDJD wrote:
eapeas wrote:
Got an answer...sort of. Due to a mistake on their end, my two copies never shipped and I have to wait til the game is back in stock for them to ship it.

What a terribly frustrating experience and not a good first impression of all involved. Wrote back asking when they expect that to be....
That is absolutely inexcusable. They should refund your money and provide your copies to you at their expense.
I am not even asking for that, but yeah, you'd think I'd get more details than I got shake Honestly, I just want honest, forthcoming communication. That'd be a great start!


I've sent a follow up email and I do truly hope that they adequately respond prior to us recording our next episode for the show....
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Scott O'Brien
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MDJD wrote:
eapeas wrote:
Got an answer...sort of. Due to a mistake on their end, my two copies never shipped and I have to wait til the game is back in stock for them to ship it.

What a terribly frustrating experience and not a good first impression of all involved. Wrote back asking when they expect that to be....
That is absolutely inexcusable. They should refund your money and provide your copies to you at their expense.
I can understand a small discount or other small compensation...

but free? Um... no.
 
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Ken Brzuziwski
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I'm concerned about the completeness of the game at this point. Almost regret pre-ordering it, almost...
 
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Eric Kaun
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For those of us who didn't back it, from those who have played it... is it worth $92?
 
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Neil Christiansen
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I never received my copy. Ed, do you know if it was an isolated incident or whether other pre-orders were affected?
 
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Edward Uhler
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chris1nd wrote:
I never received my copy. Ed, do you know if it was an isolated incident or whether other pre-orders were affected?
Unknown right now. I expect a response answering that very thing tomorrow. I'll update if/when.
 
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David Studley
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Just a followup... Mine arrived this afternoon. I hope you all get your issues resolved to your satisfaction quickly.
 
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Edward Uhler
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DJStudley wrote:
Just a followup... Mine arrived this afternoon. I hope you all get your issues resolved to your satisfaction quickly.
Good deal, congrats!thumbsup


No response from them today....
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Neil Christiansen
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Edward, would did you contact to find this out?

Harald Mücke was who I emailed before the project was complete with a question, but above he says he doesn't know anything about fulfillment.
 
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Edward Uhler
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chris1nd wrote:
Edward, would did you contact to find this out?

Harald Mücke was who I emailed before the project was complete with a question, but above he says he doesn't know anything about fulfillment.

service@happyshops.com

I got a response that said the following:

"unfortunately there was a technical error and the delivery was not made.
I have this now rescheduled and send you Lignum as soon as it is back in stock.
You will receive an email from us once the shipment has been made.
Please excuse the mistake. This was not our intention.
I wish you a nice evening."

Back in stock scares the hell out of me. A more detailed timeframe/answer I think isn't too much to ask....
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Larry Rice
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Request a refund and cancel the order?
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eapeas wrote:
chris1nd wrote:
Edward, would did you contact to find this out?

Harald Mücke was who I emailed before the project was complete with a question, but above he says he doesn't know anything about fulfillment.

service@happyshops.com

I got a response that said the following:

"unfortunately there was a technical error and the delivery was not made.
I have this now rescheduled and send you Lignum as soon as it is back in stock.
You will receive an email from us once the shipment has been made.
Please excuse the mistake. This was not our intention.
I wish you a nice evening."

Back in stock scares the hell out of me. A more detailed timeframe/answer I think isn't too much to ask....
ouch!!!
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Ken Brzuziwski
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Oblivion wrote:
eapeas wrote:
chris1nd wrote:
Edward, would did you contact to find this out?

Harald Mücke was who I emailed before the project was complete with a question, but above he says he doesn't know anything about fulfillment.

service@happyshops.com

I got a response that said the following:

"unfortunately there was a technical error and the delivery was not made.
I have this now rescheduled and send you Lignum as soon as it is back in stock.
You will receive an email from us once the shipment has been made.
Please excuse the mistake. This was not our intention.
I wish you a nice evening."

Back in stock scares the hell out of me. A more detailed timeframe/answer I think isn't too much to ask....
ouch!!!
Pretty much what I was thinking.
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Neil Christiansen
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This really sucks considering when I placed the pre-order: the beginning of freaking March!
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Edward Uhler
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chris1nd wrote:
This really sucks considering when I placed the pre-order: the beginning of freaking March!
I got an email today saying that they were sorry and that they were sending replacement parts (they didn't give any time of time estimate). I REALLY hope that's just a language barrier, but I responded saying that you and I haven't gotten our entire GAMES. Haven't heard back since replying. soblue
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Neil Christiansen
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I emailed their customer service email address as well as their "info" email that was used to confirm my original order. No reply so far.
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