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BGG» Forums » Gaming Related » Discussing Retailers

Subject: Great service from Eagle/Gryphon Fred Distribution Games rss

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Casey Lee
United States
West Columbia
SC
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I ordered a bunch of games recently from Eagle/Gryphon Games and the package never arrived. UPS would not cover for the games as the package was probably stolen when it was dropped off. Eagle/Gryphon customer rep was very responsive to my emails and they offered to send me the games again. They have excellent service and went above and beyond to serve their customer. Plus their games have excellent quality components!
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Joel Pettit
United States
Gardner
Massachusetts
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Awesome. Way to go Eagle-Gryphon!
 
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K Septyn
United States
Unspecified
Michigan
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The exact opposite of my experience a few years ago. I'm glad they've fixed their process but I still will never buy directly from them ever again.
 
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