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Subject: I wouldn't Recommend Buying From ESCToy.com rss

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Jared Fox
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Hey All,

I normally don't complain about companies, but this has been one of the worst experiences that I feel everyone should be made aware about.

It's been over 22 days in trying to resolve, in what I believe, a simple issue with Esc-Toy Ltd.​ I purchased the The Last of Us​ Joel and Ellie Figurine set. When I opened up the parcel box, to my surprise was there a 1 inch TEAR on the top of the Figurine Set box! Nothing from the parcel packaging could've done this, so I contacted their customer support to remedy the situation. They decide the best solution is to send me another box by itself. I wait 4 days or so to get it, and, upon examination, the box, albeit in perfect condition, is missing the Official Licensed Product sticker! A collectors item without this sticker on the box is worthless as you know. After notifying them about this problem, they said I need to wait a week until they hear back from their Shenzhen office who is out of the office. That was last week, January 12th, and it is now January 22nd without any update.

Have any of you experienced something like this with Esc-Toy Ltd.? Any good outcomes/suggestions?
 
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Patrick Casey
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So you created a BGG account to complain about something that's not even relevant to this site? When done sir! I must now release the hounds. Get 'em boys.
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Kendahl Johnson
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Send your stuff back and get a refund. Maybe initiate a chargeback if necessary. Good luck...
 
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Mindy Basi
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Quote:

is missing the Official Licensed Product sticker! A collectors item without this sticker on the box is worthless as you know.


I didn't know this, actually.

Ask them to send you a sticker, and you will be good to go.

Edit: you should probably send the entire thing back and get your refund. Hopefully you bought on ebay or with paypal.
 
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Jeff Connell
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Really?!?! Just, um wow...
 
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Jared Fox
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caseypd63 wrote:
So you created a BGG account to complain about something that's not even relevant to this site? When done sir! I must now release the hounds. Get 'em boys.


No, not at all. The reason for this post was two-fold. The first one being that I feel problems like these should be made aware to the public where it helps educate new/existing customers, if they do research on the company online, to be cautious when purchasing from them. The other reason is that I also wanted to get advice from people who know about these types of collectible items, and find out what I should do in the situation I'm in.

The feedback has been helpful from all, and is much appreciated!
 
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