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Star Trek: Frontiers» Forums » General

Subject: Missing Components! rss

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Brian Kirchhoff
United States
Minnesota
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Just opened and prepared to play... However

I'm missing 2 of the Enterprise Level Tokens (instead I have 2 additional Defiant Skill Tokens that are blank on the other side).

Not pleased.devil
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David Bate
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That a tough brake after all the waiting. Off to WK customer services with you . . good luck. Let us know how you got on Brian.
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Jeremy Santiago
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Not surprised. It is WizKids after all. I'm wondering if this company is actually run by kids.....
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Kevin L. Kitchens
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bkirchhoff wrote:
Just opened and prepared to play... However

I'm missing 2 of the Enterprise Level Tokens (instead I have 2 additional Defiant Skill Tokens that are blank on the other side).

Not pleased.devil


The downside of pre punched counters.
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Thomas King
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SSGMightyMouse wrote:
Not surprised. It is WizKids after all. I'm wondering if this company is actually run by kids.....

WizKids? Component problems? Naaaahhhhh....
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Brian Kirchhoff
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I created an account and part replacement request at the WizKids website... Now we wait ; )

Maybe this is actually part of the First Scenario: Starfleet Quartermaster

Oh well... First World Problems ; )
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Ro
Russia
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Wizkids have the worst support I've ever seen.Never had a problem with FFG, DVG, GMT Games, Rio Grande, Upper deck, Clash of Arms and others.

Waiting for components to MK from Feb 2016, and how long is unknown.
Good luck!
 
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Keith Higdon
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madison
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Got mine today. No missing components. Another local gamer got his yesterday, and also no missing components. So it doesn't necessarily appear to be anything universal.
 
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Brian Kirchhoff
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Received the missing components today via US Mail from Wizkids.

Well done.

Very impressed with the ease and speed of the turn around.

Now back to the Final Frontier!
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David Bate
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Great news.
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Kirk English
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So the anger has past. I broke down and got set up on the website to request replacements. It was not nearly as bad as I thought. So we will see what happens. Thanks for starting this thread. Seeing your success has given me hope!
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Gina Laurie
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I was missing 1wound token. I filled out the form online after setting up an account, and one week later 16 new wound tokens arrived in the mail! Instead of sending just one they sent me a whole set. I don't really need them but it was fast service. I hope your issue is resolved as quickly and as satisfactorily
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Kirk English
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Yes it was. They did a great job!
 
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Gina Laurie
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Great! They seemed to have really turned around their customer servicethumbsup
 
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Marcel
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The only thing that's missing in my box is the Away Team token of the Defiant. I'm going to check one more time, if something else is missing before I'll contact the support, but apparently this is the only component, which is missing. I believe that token isn't that important and could be easily proxied by something else, but nevertheless I'm looking forward to the replacement. It's a bit annoying to check every other bit of the game, whether it's in the box.^^
 
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Greg
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Pleasant Hill
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Speaking of this, how is a good way to check every bit in the box? Is there a detailed list of all the tokens, tiles, and cards somewhere handy?
 
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Gina Laurie
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It's on the back of the box.
 
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Michael Olsen
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Does anyone know of a more complete manifest? For example, the box says 74 encounter tokens, but I would like to check the count of each type. Thanks.
 
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Marcel
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On the last page of the game walkthrough you can find a list of the encounter tokens.
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Michael Olsen
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The Maniac wrote:
On the last page of the game walkthrough you can find a list of the encounter tokens.


D'oh. Thanks a lot. Everything else seems to be listed nicely on the box. Thanks again.
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Marcel
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You're welcome! It took a while before I noticed this list, too.^^
 
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