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Apex Theropod Deck-Building Game» Forums » General

Subject: Missing Card - No response, has the publisher jumped ship? rss

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Jonathan "Spartan Spawn, Sworn, Raised for Warring!"
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I am literally just missing one card. I have emailed the company and received zero response. Sent them a FB message, it is as of today, yet unseen. So I did some digging, the designer has not logged into BGG since June 1st, their website has not been updated since May, same with their FB page.

I cannot find a phone number for them. Am I screwed? I contacted CSI as a Hail Mary about the chances of them having a banged up copy they could scrounge a card from for me. No response there either, but I understand that, it's not their responsibility and said as much in my email to them.

Another long shot but for some weird reason, should anyone have a spare Velociraptor Mongoliensis: Pathfinder x 1 I would be most appreciative.

TIA and best.
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Mike Paschal
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I will shoot HH a FB message.
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Robert Hill
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I have been trying to get replacement cards since the end of April!!
I dont even get a response now when I send yet another e-mail to them about the missing components.
I have given up and I will NEVER buy another product from them.
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Jonathan "Spartan Spawn, Sworn, Raised for Warring!"
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Sturm88 wrote:
I will shoot HH a FB message.


Mike, that is most appreciated!
 
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Jonathan "Spartan Spawn, Sworn, Raised for Warring!"
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diablo663 wrote:
I have been trying to get replacement cards since the end of April!!
I dont even get a response now when I send yet another e-mail to them about the missing components.
I have given up and I will NEVER buy another product from them.


Robert, I am truly sorry, this does not bode well sadly. Hopefully Mike will be able to help us both!
 
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alex christodoulides
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We have yet to received any news regarding missing items (because he miscalculated the print run) since may. I send many emails with out answer

i remember asking about something during april and he responded with a bland answer; "i will be away to work to my new game when the fulfillment of the second edition of the game will be complete"

You are missing one card, i am missing 2 decks and a strategy guide (which is drooped) so everyone is looking for him. if anyone has any news please share
 
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Joe D.
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Stomping Grounds Expansion Kickstarter
http://www.die-hardgames.com/#kickstarter

It looks like updates have been made on the Die Hard website. I found the following info from the link above.

Quote:
APEX TDBG: STOMPING GROUNDS EXPANSION:

July 2016: DHB Shirts, Ultra Pro Mats, and Exotic Predator Decks shipped out.

July 2016: Booster Decks and Exotic Predator Add-Ons shipped out to those effected by error made.


So it seems that the folks that were affected by the Upgrade Tier error should be expecting the Booster Decks and Exotic Predator Add-Ons soon. I hope so!
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Mike Paschal
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For those needing cards, send an email to: diehardgamesllc@gmail.com

Dinosaur miniature replacements, WinGo is backing out of agreement to replace broken dinosaurs that they knew were defective but still shipped them. So to those people, just glue them, it's the best you're going to get, sadly.
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Jonathan "Spartan Spawn, Sworn, Raised for Warring!"
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Sturm88 wrote:
For those needing cards, send an email to: diehardgamesllc@gmail.com


Mike, that is who I emailed at the start, guess I'll send another. Thank you.
 
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Mike Paschal
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Yeah, no really good excuse. He has been a bit overwhelmed trying to figure out these issues.
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Dave S
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Any news about the upgrade tier cards?
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Denis Maddalena
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murteas wrote:
Any news about the upgrade tier cards?


They were supposedly in the mix with the booster order.

I mean, great, work on your new game, but give updates to address the majority of the issues. Not sure why he doesn't see this as reasonable... but then, I can't fathom why the booster decks will supposedly not contain the several cards that got significantly changed, either. Dude has a very different thought process going on. Ah, well.
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eypyeash wrote:
murteas wrote:
Any news about the upgrade tier cards?


They were supposedly in the mix with the booster order.

I mean, great, work on your new game, but give updates to address the majority of the issues. Not sure why he doesn't see this as reasonable... but then, I can't fathom why the booster decks will supposedly not contain the several cards that got significantly changed, either. Dude has a very different thought process going on. Ah, well.


I'm not sure if its HH's thought process or just that he is still new to the whole production side of the industry. I think that its probably the latter and because of that inexperience, there were some things that managed to slip through the cracks. Doesn't mean that the whole debacle hasn't left a fairly bad taste in my mouth, but I'm still willing to chalk this whole thing up to 'growing pains'.
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Dave S
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Has anyone heard anything yet? I've e-mailed, just would like an update when the cards will be sent out that were forgotten in the upgrade pledge. I really like the game, but really dislike what's going on now.
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Mike Paschal
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He is awaiting the play mats and to arrive to ship rest of everything all together. They should be shipping to him this week.
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Jonathan "Spartan Spawn, Sworn, Raised for Warring!"
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Nothing here on my replacement card. The publisher's FB page saw my message though, so there is that. soblue

Heavily looking at buying another copy of the game just to get my single card replaced and then never touching anything they do again. shake
 
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Mike Paschal
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Which card are you missing?
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Dave S
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Sturm88 wrote:
He is awaiting the play mats and to arrive to ship rest of everything all together. They should be shipping to him this week.


Thank you for the information!

I'm not getting a play mat, I wonder why he would wait for those of us that aren't in that situation, or even tell us that is the plan. Seems weird, but I'll deal with it.
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Jonathan "Spartan Spawn, Sworn, Raised for Warring!"
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Sturm88 wrote:
Which card are you missing?


Mike,

I am missing:
Velociraptor Mongoliensis: Pathfinder x 1

Thanks for trying.
 
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Martin Gallo
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murteas wrote:
Sturm88 wrote:
He is awaiting the play mats and to arrive to ship rest of everything all together. They should be shipping to him this week.


Thank you for the information!

I'm not getting a play mat, I wonder why he would wait for those of us that aren't in that situation, or even tell us that is the plan. Seems weird, but I'll deal with it.
It probably depends on how he tracks orders. Maintaining separate databases can be a hassle.
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kimchi fried rice
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Sturm88 wrote:
He is awaiting the play mats and to arrive to ship rest of everything all together. They should be shipping to him this week.

That's all fine and totally understandable. The lack of communication and updates to inform backers is unexcusable imo. I was lucky enough to have everything packed correctly at the get-go, but I would be seething and beside myself if I was sitting on an incomplete game for months.
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Corey A
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xBino wrote:
Sturm88 wrote:
He is awaiting the play mats and to arrive to ship rest of everything all together. They should be shipping to him this week.

That's all fine and totally understandable. The lack of communication and updates to inform backers is unexcusable imo. I was lucky enough to have everything packed correctly at the get-go, but I would be seething and beside myself if I was sitting on an incomplete game for months.


I know. Just imagine waiting for any portion of a game you payed for over 2 years ago. I would settle for one missing card at this point.
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Jonan Jello
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Now I'm not sure I want to purchase this game.
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CoreyRIT wrote:
xBino wrote:
Sturm88 wrote:
He is awaiting the play mats and to arrive to ship rest of everything all together. They should be shipping to him this week.

That's all fine and totally understandable. The lack of communication and updates to inform backers is unexcusable imo. I was lucky enough to have everything packed correctly at the get-go, but I would be seething and beside myself if I was sitting on an incomplete game for months.


I know. Just imagine waiting for any portion of a game you payed for over 2 years ago. I would settle for one missing card at this point.

Oh my, the 1st kickstarter hasn't been put to bed yet!? shakeshakeshakeshake
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M. Leandro
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Luftwaffe Flak wrote:
I am literally just missing one card. I have emailed the company and received zero response. Sent them a FB message, it is as of today, yet unseen. So I did some digging, the designer has not logged into BGG since June 1st, their website has not been updated since May, same with their FB page.

I cannot find a phone number for them. Am I screwed? I contacted CSI as a Hail Mary about the chances of them having a banged up copy they could scrounge a card from for me. No response there either, but I understand that, it's not their responsibility and said as much in my email to them.

Another long shot but for some weird reason, should anyone have a spare Velociraptor Mongoliensis: Pathfinder x 1 I would be most appreciative.

TIA and best.


I am in the same situation. I was told that by summer I would be receiving mine along with the missing decks. Still waiting...
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