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Subject: U.S. bank's ridiculous card authorization line rss

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Mac Mcleod
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I just called to validate my replacement credit card Kroger Card had arrived with U.S. Bank.

After being forced to sit thru a dozenish advertisements and attempts to trap me into pushing the wrong key and buying unrelated services, I hung up and called the customer service line and had a human being activate the card. And then spoke to a supervisor. And now I'm posting here to warn people about this new abuse by U.S. Bank (and probably coming to a credit card near you soon).

Several of the steps would have even shunted me off to Direct TV or other services without getting my card validated.

I don't know how many more advertisements it would have given me. And this is from someone who wants me to use the card so they can make money off me when I use it.

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J.D. Hall
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It's one reason I gave up credit cards, Mac. It is insane!
 
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jeremy cobert
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Amateur hour, http://www.dialahuman.com/#!u/c4vb

You're welcome.

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Christopher Seguin
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You do realize that banks like USAA and Chase allow you to activate your replacement cards online, right?

I haven't called a credit card company for anything in nearly 4 years. Of course, they like to call me, usually it's "Jeff" from India, and I usually tell them to go away.
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Junior McSpiffy
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jeremycobert wrote:
Amateur hour, http://www.dialahuman.com/#!u/c4vb

Your welcome.


I feel dirty appreciating the advice of someone who won't tell me what to do with my welcome, but... usefulness.
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Chris Binkowski
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maxo-texas wrote:
I just called to validate my replacement credit card Kroger Card had arrived with U.S. Bank.

After being forced to sit thru a dozenish advertisements and attempts to trap me into pushing the wrong key and buying unrelated services, I hung up and called the customer service line and had a human being activate the card. And then spoke to a supervisor. And now I'm posting here to warn people about this new abuse by U.S. Bank (and probably coming to a credit card near you soon).

Several of the steps would have even shunted me off to Direct TV or other services without getting my card validated.

I don't know how many more advertisements it would have given me. And this is from someone who wants me to use the card so they can make money off me when I use it.



The problem is you think your credit card is helping you, when it really isn't.

It's like at the Casinos: the house always wins. Sure, a few people will come away with more buckaroos than when they went in, but overall, it is bad for you, bad for society, but good for the house/bank.
 
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Walt
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Sarxis wrote:
maxo-texas wrote:
I just called to validate my replacement credit card Kroger Card had arrived with U.S. Bank.
...

The problem is you think your credit card is helping you, when it really isn't.

It's like at the Casinos: the house always wins. Sure, a few people will come away with more buckaroos than when they went in, but overall, it is bad for you, bad for society, but good for the house/bank.

Then you're doing it wrong. I question the need for more than one or two generic credit cards, like Visa or MC, but I don't pay an annual fee, I don't pay interest (it pays off automatically each month), I get 30-60 days of float, I get protection against bad products, I get 1% off everything, and I rarely have to get cash--and that only because I like paying cash for a few things--definitely a luxury.
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Based upon my poor understanding of history, science, and ethics...
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Tall_Walt wrote:
Sarxis wrote:
maxo-texas wrote:
I just called to validate my replacement credit card Kroger Card had arrived with U.S. Bank.
...

The problem is you think your credit card is helping you, when it really isn't.

It's like at the Casinos: the house always wins. Sure, a few people will come away with more buckaroos than when they went in, but overall, it is bad for you, bad for society, but good for the house/bank.

Then you're doing it wrong. I question the need for more than one or two generic credit cards, like Visa or MC, but I don't pay an annual fee, I don't pay interest (it pays off automatically each month), I get 30-60 days of float, I get protection against bad products, I get 1% off everything, and I rarely have to get cash--and that only because I like paying cash for a few things--definitely a luxury.


You can rent a car, get a hotel room, are able to pay unexpected expenses such as FOOD when your Delta flight is canceled.
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Lee Fisher
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Sarxis wrote:
maxo-texas wrote:
I just called to validate my replacement credit card Kroger Card had arrived with U.S. Bank.

After being forced to sit thru a dozenish advertisements and attempts to trap me into pushing the wrong key and buying unrelated services, I hung up and called the customer service line and had a human being activate the card. And then spoke to a supervisor. And now I'm posting here to warn people about this new abuse by U.S. Bank (and probably coming to a credit card near you soon).

Several of the steps would have even shunted me off to Direct TV or other services without getting my card validated.

I don't know how many more advertisements it would have given me. And this is from someone who wants me to use the card so they can make money off me when I use it.



The problem is you think your credit card is helping you, when it really isn't.

It's like at the Casinos: the house always wins. Sure, a few people will come away with more buckaroos than when they went in, but overall, it is bad for you, bad for society, but good for the house/bank.


Please investigate a resource based card.
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Dean
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Previously with my card, the pushes came *after* the automated system and I was forwarded to a real human for final processing. It's like your activation is held hostage until you let them finish their pitch, and even after declining they try again. Very annoying that they would take this as an opportunity to advertise to you.

It must not have been cost effective, as the time after that there were no pitches at all, just a simple activation. I would claim that those (like me) who complained made the difference, but I'm not going to kid myself.
 
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Matthew Schoell
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Tall_Walt wrote:
Sarxis wrote:
maxo-texas wrote:
I just called to validate my replacement credit card Kroger Card had arrived with U.S. Bank.
...

The problem is you think your credit card is helping you, when it really isn't.

It's like at the Casinos: the house always wins. Sure, a few people will come away with more buckaroos than when they went in, but overall, it is bad for you, bad for society, but good for the house/bank.

Then you're doing it wrong. I question the need for more than one or two generic credit cards, like Visa or MC, but I don't pay an annual fee, I don't pay interest (it pays off automatically each month), I get 30-60 days of float, I get protection against bad products, I get 1% off everything, and I rarely have to get cash--and that only because I like paying cash for a few things--definitely a luxury.


We spent the past three years doing this with a Disney oriented card. (We've always had these credit card habits, for clarification). It accumulated points, and when we took our son to Disney World this past May, we paid for around $1,200 of the vacation with the earned points. It was trivial to do so - we got a card sent to us a month earlier, and a phone call even added the additional points between April and May.

The second day at Disney, my wife got an email alert that our credit card was possibly being used in fraudulent charges. While I am not happy about the delay in using chips for the additional security (we think a gas station was responsible since we had our cards on us), it was a fifteen minute phone call to get it resolved. We spent more time on the bus over to the park. Also they sent us new cards at the hotel and we were functional again in 36 hours.

I'm not saying credit cards are glorious, but when used properly, they have some real upsides for the user. Being bad with money is a problem whether you use credit cards or cash, albeit you can really foul things up with credit cards in a way that's harder to do with cash.
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Oliver Dienz
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Tall_Walt wrote:
Sarxis wrote:
maxo-texas wrote:
I just called to validate my replacement credit card Kroger Card had arrived with U.S. Bank.
...

The problem is you think your credit card is helping you, when it really isn't.

It's like at the Casinos: the house always wins. Sure, a few people will come away with more buckaroos than when they went in, but overall, it is bad for you, bad for society, but good for the house/bank.

Then you're doing it wrong. I question the need for more than one or two generic credit cards, like Visa or MC, but I don't pay an annual fee, I don't pay interest (it pays off automatically each month), I get 30-60 days of float, I get protection against bad products, I get 1% off everything, and I rarely have to get cash--and that only because I like paying cash for a few things--definitely a luxury.


And you pay the higher prices that the retailers need to charge in order to cover the cost of the credit card service. Quite a few gas stations here offer incentives when you pay with cash for that reason.

Credit card companies are making a huge profit from their services. Where do you think they get that money from? As with any business, someone is reaping the profits but it is usually not the people who do the actual work.
 
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Mac Mcleod
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odie73 wrote:
Tall_Walt wrote:
Sarxis wrote:
maxo-texas wrote:
I just called to validate my replacement credit card Kroger Card had arrived with U.S. Bank.
...

The problem is you think your credit card is helping you, when it really isn't.

It's like at the Casinos: the house always wins. Sure, a few people will come away with more buckaroos than when they went in, but overall, it is bad for you, bad for society, but good for the house/bank.

Then you're doing it wrong. I question the need for more than one or two generic credit cards, like Visa or MC, but I don't pay an annual fee, I don't pay interest (it pays off automatically each month), I get 30-60 days of float, I get protection against bad products, I get 1% off everything, and I rarely have to get cash--and that only because I like paying cash for a few things--definitely a luxury.


And you pay the higher prices that the retailers need to charge in order to cover the cost of the credit card service. Quite a few gas stations here offer incentives when you pay with cash for that reason.

Credit card companies are making a huge profit from their services. Where do you think they get that money from? As with any business, someone is reaping the profits but it is usually not the people who do the actual work.


Credit card fees, along with other costs of business: rent, labor costs, etc., provides a floor on prices but pricing is mainly set at what the market will bear.

If the base cost of a meal is $3.75 the restaurant charges what the market will bear ($12.75) not a "fair markup" ($8.75). If lots of people are coming in, it may charge more ($14.75) while if no one comes in (for example, on mondays and tuesdays at Logans Steak House) it may charge less for the same meal ($10.75).

And while the odd gas station may offer a cash discount (some requiring you put money into a cash card (Citgo) which may be orphaned on the card or leave you a gallon low on your fill up) most retailers charge the same price for a credit card. Using cash at Kroger is dumb. With a Kroger card, I save about $48 a year on gasoline*, get $60 worth of straight up cash refunds, and get $120 a year worth of targeted coupons for kroger products I'm going to buy anyway plus the savings of the sales they run for kroger card holders (partially "fake" so hard to estimate real savings).

For products which really are cheaper, I can shop Joe-V (organic milk $2.75, heavy cream $3.40 per quart, some vegetables, tortillas) with cash. But 90% of what I buy is the same price and Joe-V doesn't carry strip steak and wild caught salmon.

They make several hundred dollars off me annually in merchant charge fees. It was really abusive of them to try to make me sit thru so many misleading ads which might cancel the entire activation call if I pushed the wrong button.

*If you also shop at kroger, gasoline is often cheaper that the cheapest cash brand.
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jeremy cobert
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GameCrossing wrote:
I feel dirty appreciating the advice of someone who won't tell me what to do with my welcome, but... usefulness.


Fixed and thanks buddy ! I for one appreciate this attempt at humor on you're part, Oh wait.. Your part.

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Walt
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odie73 wrote:
And you pay the higher prices that the retailers need to charge in order to cover the cost of the credit card service. Quite a few gas stations here offer incentives when you pay with cash for that reason.

Credit card companies are making a huge profit from their services. Where do you think they get that money from? As with any business, someone is reaping the profits but it is usually not the people who do the actual work.

In addition to what Mac said, cash discounts don't really sell well here. Cash is a hassle. Who do you think pays for the time shuffling paper and coins, and going to the bank or hiring an armored car?

Costco, which traditionally has favored debit cards, just switched to Visa, not just their own but any Visa.

Many businesses will not take cash for security or automation reasons.

But, I have cash should I be buying something that offers a cash discount worth losing the protection of buying with a credit card. A rock? I don't think I'm in need of a rock.

PS: I bank with Wells Fargo. Their automation is all business except sometimes WF ads when you're waiting for a human.
 
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Dean
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On the cash vs card front, my FLGS was, until relatively recently, cash only. They started taking debit cards but not credit cards, since they can't get a good enough deal from the credit card companies. "Trust me", the owner says, "whatever points you get from the card is well below what they expect me to pay for accepting credit cards."

Cash transactions aren't free for them, either. It's more beneficial for them to take a debit card when the sale is about $70 or more. At that point the flat rate debit transaction fee is lower than what the bank charges to count cash deposits.

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J J
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Meat wrote:
Cash transactions aren't free for them, either. It's more beneficial for them to take a debit card when the sale is about $70 or more. At that point the flat rate debit transaction fee is lower than what the bank charges to count cash deposits.


Your banks do what now?!?!
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Mac Mcleod
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JasonJ0 wrote:
Meat wrote:
Cash transactions aren't free for them, either. It's more beneficial for them to take a debit card when the sale is about $70 or more. At that point the flat rate debit transaction fee is lower than what the bank charges to count cash deposits.


Your banks do what now?!?!


I think that they always have charged businesses to count large cash deposits during my lifetime to the best of my knowledge. Can't find hard documentation tho (web is so "now" it's hard to find old pages sometimes).

This is from 2005 and talks about savings on cash deposit fees as if cash deposit fees were standard practice...
http://eprints.lancs.ac.uk/48798/1/Document.pdf


Oh for ordinary folks- didn't know about this coinstar feature:

http://www.debtroundup.com/avoid-coinstar-processing-fee/

Get a gift card from Amazon (and other businesses) and get 100% of your coin value instead of 89%.
 
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J J
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maxo-texas wrote:
JasonJ0 wrote:
Meat wrote:
Cash transactions aren't free for them, either. It's more beneficial for them to take a debit card when the sale is about $70 or more. At that point the flat rate debit transaction fee is lower than what the bank charges to count cash deposits.


Your banks do what now?!?!


They always have charged businesses to count large cash deposits during my lifetime to the best of my knowledge.



What's large where you are? Here, the banks do not charge for this (and as far as I know never have done), and I know it applies to deposits of up to $75,000. I once had to take that much cash off a client and then, once I had counted it myself with two others to be sure, took it straight to the bank to deposit. That was a fun afternoon.
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Mac Mcleod
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Well, the other article I linked showed convenience store daily cash deposit fees were reduced by 80% using a new feature in 2005. So in place for that kind of money well before 2005.

It takes time to count cash and coinage.

I'm not charged for personal deposits but some banks won't accept coins any more.
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Frank F
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You don't have to call anyone to use bitcoin.
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LightRider wrote:
You don't have to call anyone to use bitcoin.


That's right! You only have to find a retailer that takes bitcoin, secure a wallet (far, far easier said than done), and then, when you make your purchase, wait from 20 minutes up to 2 hours before your transaction is really added to the blockchain before you get your goods, it's grate!
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maxo-texas wrote:
Well, the other article I linked showed convenience store daily cash deposit fees were reduced by 80% using a new feature in 2005. So in place for that kind of money well before 2005.

It takes time to count cash and coinage.

I'm not charged for personal deposits but some banks won't accept coins any more.

As an automation enthusiast, you will no be surprised to hear that there are machines that count cash.
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Mac Mcleod
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sbszine wrote:
maxo-texas wrote:
Well, the other article I linked showed convenience store daily cash deposit fees were reduced by 80% using a new feature in 2005. So in place for that kind of money well before 2005.

It takes time to count cash and coinage.

I'm not charged for personal deposits but some banks won't accept coins any more.

As an automation enthusiast, you will no be surprised to hear that there are machines that count cash.


lòl, I'm not sure they do nite deposit bags yet tho. Also when I worked with a billing organization things had to check to the penny. Also the need to deal with torn and taped bills.

 
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They can do all that and separate out counterfeit notes while they're at it.
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