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Halo: Ground Command» Forums » News

Subject: Halo: Ground Command Shipping Update rss

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When will I get the product I ordered?

That’s a perfectly fair question, but the answer depends on when and how you purchased your product.

If you ordered from a Local Gaming Store or online Retailer then they will need to advise you. You may be aware that most Stores/Retailers purchase, not from Spartan Games, but from Distributors. As a result we have no visibility of whether or not a Retailer has ordered product. If they let you know that they buy direct from us, we’re happy to tell them when their order is scheduled for dispatch. Whilst we know which Distributors we supply to, we don’t know which Local Gaming Stores they supply to or what their timetable for that is. We are hearing stories of Retailers who are not expecting product until the middle of next month and others who have already received theirs so availability can vary.

If you ordered directly from our online store and would like to know the scheduled delivery date, please email despatch@spartangames.co.uk. As you can imagine, it would be difficult to tell you the scheduled date for each of our online orders here, so if you would like an update, please do get in touch. If you are ordering for a specific date such as a birthday, let us know and we’ll tell you whether your product will be there in time.

If we can’t meet your deadline, please let us know so we can refund your order and you can look elsewhere. Refunds (or credits for our online store) are always available if the order doesn’t meet your requirements.
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