Last time I joined I didn't receive a gift from either my santa and my rematch santa. The rematch santa just ignored me and my original santa in the end said the gift was shipped, but I received nothing and he had no proof.
The admins didn't help me either to do something about it.
This didn't motivate me to join this one again. I prefer PIFF or the generocity chains here on BGG.
That's a bummer about the rematch Santa. Last year, I had a lot of fun shopping for my match that I signed up to rematch.