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BoardGameGeek» Forums » Gaming Related » Discussing Retailers

Subject: Kudos to Broken Token for great customer service rss

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Benjy Simpson

Atlanta
Georgia
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About two months ago I had a great experience with The Broken Token. I had intended to post about it, but life got in the way. I wanted to make sure I circled back to send some kudos their way - and I didn't want the note to get lost with the Gencon craziness. I had purchased the Blood Rage insert (amazing). This was my first insert purchased, but I had done some reading and understood it was requiring some hands on work from me. For the most part, I'd say I did pretty good - until the last piece. I managed to put it in wrong and in trying to correct it, broke several pieces and then glued them all together. Not my finest hour.

As OCD as I am about my collection, I reached out to The Broken Token staff to see what could be done, and they sent me the missing pieces due to a "defect in shipping". (Actually the package went to a different person with a similar name up in the North East. Once the error was realized, they sent another package my way!)

Definitely great service here, and the finished product looks great. I look forward to buying more of their products. I just won't try to finish a piece quickly late at night after soothing a newborn
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Aminda Courtwright
United States
San Diego
California
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Glad to hear that the organizer is working well for you. Really appreciate you taking the time to share your experience!!
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