"A future is something that you make yourself. You have to believe in it."
Decision Games is quite good with customer service, I had sent an email through their forums and never got a reply. HOWEVER I called the phone on the website and had an immediate response and had a very helpful representative take my address and parts request very nicely! I would say just call the number listed on the website and be nice! The phone is also for a printing company that I think they do? So just state you are looking for customer service for Decision Games.
I emailed them regarding one of the counter sheets being off center causing me problems reading the beach name and turn number on american counters. I did get a response saying they were processing my request. Its been over a week and still nothing in the mail. Hopefully, I receive something soon.
Took almost a month, but I finally got my rulebook. I'm glad they came through and even the wait isn't a huge deal for me (your mileage may vary as it did mean I could not play the game for a month), but it still would have been nice to have some status updates to at least let you know it's in process.