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A Study in Emerald (second edition)» Forums » General

Subject: Tree Frog After Sales Service is SUCKS rss

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Gardi Nyo
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they dont care about missing pieces, and they blame the manufacturer for missing pieces, my copies is missing 5 white disc , they just said no replacement, told us to send the copy to a Distributor which is half a cross the world
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Shawn Macleod
United States
Pearland
Texas
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I strongly suspect you are in the minority with this opinion.

You must be talking about a second edition game that was not published by Tree Frog.
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Chris Cosco
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I have sent several emails to Treefrog about a damaged component and they have not even responded to me after several months. I'm not impressed.
 
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Cole Wehrle
United States
Austin
Texas
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Grey Fox Games is the publisher of the US version.
 
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Joshua Lobkowicz
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High Ridge
Missouri
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You could be playing.
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Which came first, the phoenix or the flame?
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Cole Wehrle wrote:
Grey Fox Games is the publisher of the US version.


This is correct. If you are in North America, please contact us about any problems with A Study in Emerald and we will get them taken of for you.

If you are outside the US, treefrog should be able to refer you to the publisher for your region who should do the same.

-Josh
Grey Fox Games
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William Aull
United States
Owensboro
KY
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I spoke with someone at TreeFrog about missing some parts to my Study of Emerald, they got me in contact with Grey Fox Games and within a week I had my missing pieces.
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Jon Ryan
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I had a great experience (quick and easy) with Gray Fox games as well (broken zombie meeple).
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