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Tides of Madness» Forums » General

Subject: Missing card. rss

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Nick
United States
Portland
Oregon
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Opened this up the other day and one card was missing from the sealed packaging: Elder Things. Sent in a replacement request to Portal since the storfor I bought it from refuses to allow a return. How good is Portal when it comes to replacements for errors?
 
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Captain Yellowbeard
United States
Winston-Salem
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Vampyur wrote:
... since the store I bought it from refuses to allow a return. How good is Portal when it comes to replacements for errors?

They can't do worse the the store where you bought the game. What a crappy return policy. NSFLGS Not So Friendly Local Game Store
 
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Trevor Olsen
United States
San Jose
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I experienced the same issue. Right out of the plastic I was missing one of the cards (Dreamlands). Did you ever get the replacement card from Portal Games?

UPDATE - 1/9/17: Just received confirmation that they are going to mail me the missing card. So far good customer service.

UPDATE - 2/7/17: It's been a month since I requested a replacement card and it still hasn't arrived. Given that it's coming from Poland, I'm trying to be patient, but that's a long time to wait for something that renders the game unplayable. Hopefully it arrives soon.
 
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