Dave Korny
Poland
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Hi guys,

I have encountered a crazy issue with this game - it arrived without CARDS. I understand that packing is done manually, and I've had two minor issue of this kind (missing meeple and some cubes) in my gaming life, but I've never complained, as it wasn't serious.

This time it IS serios - first, it's basically a card game, so it's not a minor problem, secondly - I'm located in Poland and I had to involve three people to get my hands on this game quickly enough, as it's unavailable here.

My question is - do you have any experience with customer service of the publisher? Maybe an email where I can contact them? I found an online contact form, but I'm not sure it works for me, I receive no confirmation.
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Wurtsboro
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Dominic Crapuchettes
United States
Bethesda
MD
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North Star Games designs party games that don't suck! Play them with your non-gamer friends over the holidays.
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First there was Hearts, then there was Spades, and now we bring you Clubs. The suit of clubs finally gets some respect!
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is very active here on BGG, and North Star Games is well-known for their generous and attentive customer service. I would give it a few days for the website email to get a reply (and Dominic may even reply here), but then if you haven't heard anything, you could also message his account here.
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Dave Korny
Poland
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Thanks I'll wait then. I'm even willing to pay the cost of shipping or whatever cost are the cards - I bet it would still be cheaper, and faster than waiting till some of my friends go for a business trip again
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Dominic Crapuchettes
United States
Bethesda
MD
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designer
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North Star Games designs party games that don't suck! Play them with your non-gamer friends over the holidays.
badge
First there was Hearts, then there was Spades, and now we bring you Clubs. The suit of clubs finally gets some respect!
Avatar
mbmbmbmbmb
dekornyt wrote:
Thanks I'll wait then. I'm even willing to pay the cost of shipping or whatever cost are the cards - I bet it would still be cheaper, and faster than waiting till some of my friends go for a business trip again


Dave - Jonathan is out of the office today. He will respond shortly and we'll make sure you get your cards. Cheers!
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