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Kevin Moore
United Kingdom
Coylton
Ayrshire
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I wonder if anyone has come across this before, but I just got my copy of The Hunters out to play (for the first time), and discovered that everything is in the box, except for the complete counter sheet...

It's a 1st edition copy, bought brand new, sealed (from a game store), and I thought something didn't look right when I was setting everything up...and then it dawned on me that there were no counters.

Is this something that sometimes happens? I realise that I can print the counter sheets off the download pages, but is there any way to get hold of a set of counters?

All a bit odd...

Thanks
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Victorius Deplorable
United States
Kinston
North Carolina
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Contact GMT...if they have them in stock I bet they will mail it out right away.

Best customer service in the league.
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Kevin Moore
United Kingdom
Coylton
Ayrshire
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Thanks, I will do that...and you are right, they are always extremely helpful...

Does this sound a bit strange though? or is it simply "just one of those things"?

I just opened up my copy of Silent Victory (just to double check) and everything looks good in there...Phew!
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Victorius Deplorable
United States
Kinston
North Carolina
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For GMT I would consider it odd. I have several titles with no issues.

I guess it happens time to time though. Especially when there is a human element involved.

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Kevin Moore
United Kingdom
Coylton
Ayrshire
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Just chatted online to GMT and they were super helpful, and will be sending a new counter sheet out to me in the mail today thumbsup

Excellent customer service
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Gilles de Rais
Belgium
Brugge
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KevinM2 wrote:

Excellent customer service


Fully agree, they've sent me a new mounted map for Empire of the Sun 2nd Edition, mine (as well as many other's had some peeling issues).
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John Kranz
United States
Plano
Texas
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Kevin, happy to hear you are being taken care of!

John
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Kevin Moore
United Kingdom
Coylton
Ayrshire
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Just a quick update for everyone (to see how fabulous GMT's customer service is)...

5 days after Live Chatting with GMT, my replacement counters arrived in the mail this morning...that's a grand total of 5 days, from California to Scotland!

Customer service doesn't get any better than that!

If you read this, GMT, thanks so much for the fantastic service! Very much appreciated thumbsup

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John Kranz
United States
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Great news! I'm so pleased to have the full customer service power of GMT Games in support of our game releases!
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