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I was doing some shopping for Sam's birthday, and while I was at it, got a few things to put away for the holidays. In one case, CSI was a couple of dollars more than somewhere else, but I went with them because I know I can count on their customer service. After the discount and free shipping, I still came out ahead.

I know this is kind of boring, "Everything was fine", but I think it's important we post the good stuff, as well as when things go wrong.
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kimchi fried rice
United States
Upstate
New York
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AKIMBO!
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반갑습니다!
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CSI is beyond reproach. 25 lbs of pitchcar arrived in pristine condition, despite having been kicked from one end of the country to the other by the courier shake
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Ian Noble
United States
El Dorado Hills
California
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indigopotter wrote:
I was doing some shopping for Sam's birthday, and while I was at it, got a few things to put away for the holidays. In one case, CSI was a couple of dollars more than somewhere else, but I went with them because I know I can count on their customer service. After the discount and free shipping, I still came out ahead.

I know this is kind of boring, "Everything was fine", but I think it's important we post the good stuff, as well as when things go wrong.


Even if I save a few dollars at another online retailer, I will always go with CSI. I just wish they weren't all the way across the country from me.

Maybe someday there'll be a CSI West!
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Andy Andersen
United States
Michigan
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CSI is my go-to OLGS, but they recently have adjusted the free shipping. Free shipping used to be FedEx and I got my box in about 3-4 days. Now free shipping is standard USPS and the estimates are about 8-10 days for delivery.

FedEx option is now about $6.50, still not bad but it does eat up more than my 5% discount.
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United States
Minneapolis
Minnesota
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Looking at these stars suddenly dwarfed my own troubles and all the gravities of terrestrial life. I thought of their unfathomable distance, and the slow inevitable drift of their movements out of the unknown past into the unknown future. H.G. Wells
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Orangemoose wrote:
Now free shipping is standard USPS and the estimates are about 8-10 days for delivery.


USPS has priority and express rate . You could ask them about using one of their expedited services.
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Tim Earl
United States
Portage
Michigan
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Orangemoose wrote:
CSI is my go-to OLGS, but they recently have adjusted the free shipping. Free shipping used to be FedEx and I got my box in about 3-4 days. Now free shipping is standard USPS and the estimates are about 8-10 days for delivery.

FedEx option is now about $6.50, still not bad but it does eat up more than my 5% discount.


Yeah, the slow shipping is annoying. I didn't realize the FedEx option was so cheap. I'll probably start paying that.
 
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United States
Wurtsboro
NY
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Orangemoose wrote:
CSI is my go-to OLGS, but they recently have adjusted the free shipping. Free shipping used to be FedEx and I got my box in about 3-4 days. Now free shipping is standard USPS and the estimates are about 8-10 days for delivery.

FedEx option is now about $6.50, still not bad but it does eat up more than my 5% discount.


I ordered last Tuesday, and had the option of it coming by FedEx on Saturday for $3-ish more (which I thought was fair). I didn't upgrade. Got my shipping notice last Wednesday, and it came today. It was FedEx SmartPost, started out FedEx, finished USPS.

If we need one thing quickly, we have Amazon Prime, but their packing is really hit or miss (mostly miss).
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Chris Wilczewski
United States
Folsom
California
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CSI is my go-to as well. Consistent and reliable!
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Les Cardiff
United States
Driftwood
Texas
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Yep, I have to chime in here. CSI is also my go to OLGS now. They always ship quickly and delivery has been Fedex (at least for me...might be a location thing) Though I'm not a fan of styrofoam peanuts for packing, I've never had an issue with damage. Great company and even better once you've gotten to a decent discount level.
Back to shipping, I've placed simultaneous orders with CSI, CH, and MM where CH and MM are consistently slower. (for example: CSI order arriving tomorrow and CH still doesn't show shipped (no MM order this time))
YMMV
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Jared
United States
Telford
Pennsylvania
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I've used CSI and Card Haus quite a bit (45 minute drive to the nearest local) and neither has failed me in packaging or timely delivery.

Coolstuffinc seems to ship a hair faster and I think they have the stronger website, Card Haus has environmentally friendly packing and Kasey's quick to comply to my incessant changing of held orders.
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Bryan McNeely
United States
Indiana
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CSI's my favorite, too. Their daily deals are really, really good and I make it a habit to check their page every morning during my breakfast.
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C. Rexford
United States
Bremerton
Washington
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Yup...CoolStuffInc. is extraordinary... there is no doubt about it.

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Eric Folsom
United States
Wilmore
Kentucky
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I live in Kentucky. The package from coolstuff sometimes comes so fast, I haven't had time to explain (make up) to my wife why this purchase was a wise and well thought-out decision that will positively impact our social lives, marriage, and make us better parents.
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James Arias
United States
Sanford
FLORIDA
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I love CSI. In Orlando I can get 99 cent shipping on minis. That means it's cheaper to ship to my house than it is for the gas to drive to their stores! Unfortunately I have used that to rationalize way too many purchases
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Donald M.
United States
Sweet Grass
Montana
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Of the big 3 MM is the only one that had delivered my games a bit crushes. They promptly gave me a discount, however sometimes I don't want a damaged game box.
 
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