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Subject: Copies with missing dice rss

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Tom Russell
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In the "no one said that this was going to be easy" department, we just found out that several copies of THE SCHELDT CAMPAIGN went out missing their six six-sided dice. A lot of gamers probably already have six-sided dice laying around, but that's very much not the point. If your copy is missing the dice, please let me know! We'll either send you the dice separately (we'll cover the shipping, of course!), or we'll send you a special coupon code for $5 off your next purchase.
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HERMANN LUTTMANN
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Nice customer service, Tom - but the last thing I need in my house is more dice! Hopefully my copy will arrive today.

Thanks!
Herm
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Carl Paradis
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Hopefully my copy will arrive soon too. whistle

Speaking of dice: IMHO there should not be six-sided dice sent in most games, this is a waste of good dice material. Heck, we all have hundreds, of not thousands of the things already. Seriously!

Speaking of the game: I realized this morning that I think I forgot to order an extra double set of counters (gasp!), how can I do this now?
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Mike Oberly
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I certainly wouldn't take you up on that, Tom (have not received mine yet), but very standup of you to make it right. I'm sure a small thing like that is a huge PITA.
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Tom Russell
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licinius wrote:
Hopefully my copy will arrive soon too. whistle

Speaking of dice: IMHO there should not be six-sided dice sent in most games, this is a waste of good dice material. Heck, we all have hundreds, of not thousands of the things already. Seriously!


I hear your argument, but I dunno-- I think if I buy a game, I want it to come with everything I need to play it. Though it's not like I'm packing in four coffee cups to use for chit-pulls for Agricola, Master of Britain. Maybe I just like dice.

Quote:
Speaking of the game: I realized this morning that I think I forgot to order an extra double set of counters (gasp!), how can I do this now?


Like, just a second set of the counters, not a second copy of the game? We don't offer that through the site, but if you send an email to hollandspiele at gmail dot com we can definitely work something out, just charging you what we actually pay for the counters.

I believe the game you ordered has already been packaged to be shipped to you. But we can always have it bundled with your next order (assuming you order another game from us, no pressure!) so you wouldn't have an extra shipping cost.
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Carl Paradis
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Excellent, thanks Tom. I will write tomorrow. Hopefully my game is not shipped yet. meeple
 
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Martin Gallo
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My copy made it to MO today, sans dice. I have plenty of dice so there is not problem for me to play the game.
 
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Tom Russell
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licinius wrote:
Excellent, thanks Tom. I will write tomorrow. Hopefully my game is not shipped yet. meeple


Hi Carl, I just checked with the printer and it did ship out this morning, unfortunately. Don't worry, we'll figure something out.
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Carl Paradis
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tomrussell wrote:
licinius wrote:
Excellent, thanks Tom. I will write tomorrow. Hopefully my game is not shipped yet. meeple


Hi Carl, I just checked with the printer and it did ship out this morning, unfortunately. Don't worry, we'll figure something out.


Noooooo!!!! zombie
 
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Carl Paradis
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I was not able to find ANY e-mail addresses to get in touch with the publisher on their web site. No "input" customer system either. So I guess that I'll have to pass on the extra counters.

Anyway the new edition counters seem to have four "side knobs" to hold them in places on the counter sheets. Those are really hard to remove cleanly, I much prefer "standard" corner knobs. Let's see what I can do with these when I get the game (Gasp...). I do hope you'll change that system eventually. soblue




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Tom Russell
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licinius wrote:
I was not able to find ANY e-mail addresses to get in touch with the publisher on their web site. No "input" customer system either. So I guess that I'll have to pass on the extra counters.


Hi Carl-- we'll see what we can do to make it easier to find our contact info on the site. That said...

tomrussell wrote:

Like, just a second set of the counters, not a second copy of the game? We don't offer that through the site, but if you send an email to hollandspiele at gmail dot com we can definitely work something out, just charging you what we actually pay for the counters.


Quote:

Anyway the new edition counters seem to have four "side knobs" to hold them in places on the counter sheets. Those are really hard to remove cleanly, I much prefer "standard" corner knobs. Let's see what I can do with these when I get the game (Gasp...). I do hope you'll change that system eventually. soblue


Well, they're thicker, laser-cut counters, not the thinner die-cut ones, so even with corner nibs, they're going to be incredibly difficult to "clip". That's one of the trade-offs going with the laser-cut counters, unfortunately. I'm not sure if there's a way to mitigate it, but we'll look into it.

Thanks.
 
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Stephen Harper
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My game arrived yesterday without dice. But I have plenty, so no need to ask for the coupon, although I appreciate the offer. Game is nicely produced.
 
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Carl Paradis
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tomrussell wrote:

Well, they're thicker, laser-cut counters, not the thinner die-cut ones, so even with corner nibs, they're going to be incredibly difficult to "clip". That's one of the trade-offs going with the laser-cut counters, unfortunately. I'm not sure if there's a way to mitigate it, but we'll look into it.


Thanks Tom!

If I find a way to successfully cut out those counters cleanly, I'll let you know. meeple
 
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Carl Paradis
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Got my game yesterday. I was pleasantly surprised by the counters: nice and thick, the side nibs are a no-issue.

They are a bit dark and it would have been nice to have the Allied divisional IDs on them but it's a very minor issue. If there was one thing I could change it would be to make the values ion the counters a tad smaller.

If I have the time I might just redo all the counters in a different style. But then I'm a counter maniac, and my grandfather fought in that campaign...
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