David G. Cox Esq.
Australia
Port Macquarie
NSW
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I recently purchased Mound Builders on eBay. The game was new and came in its original shrink wrap.

When I opened it I saw the counters were double-sided. Unfortunately one side was printed upside down so if I punch them out the printing won't match.

I contacted VPG and asked for a replacement set.

No problem. They will only charge me at cost for the counters plus postage as I am not the original purchaser. I questioned the fairness of this as the game was still in its original shrink wrap. I was then told they had checked with "the powers that be" and I could have a special deal of only pay the cost of the counter sheet plus postage. This would be cheaper than the normal cost of a replacement counter sheet.

I think it is wrong that the customer is expected to pay extra for faulty components.

On the small number of occasions that this has happened with other companies faulty parts are replaced free.

Why does VPG have this policy?

Does anyone think it is fair or reasonable?

Shame on you VPG!
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Yours Truly,
United States
Raleigh
North Carolina
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There must have been a moment at the beginning, where we could have said no. Somehow we missed it. Well, we'll know better next time.
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da pyrate wrote:
I recently purchased Mound Builders on eBay. The game was new and came in its original shrink wrap.

When I opened it I saw the counters were double-sided. Unfortunately one side was printed upside down so if I punch them out the printing won't match.

I contacted VPG and asked for a replacement set.

No problem. They will only charge me at cost for the counters plus postage as I am not the original purchaser. I questioned the fairness of this as the game was still in its original shrink wrap. I was then told they had checked with "the powers that be" and I could have a special deal of only pay the cost of the counter sheet plus postage. This would be cheaper than the normal cost of a replacement counter sheet.

I think it is wrong that the customer is expected to pay extra for faulty components.

On the small number of occasions that this has happened with other companies faulty parts are replaced free.

Why does VPG have this policy?

Does anyone think it is fair or reasonable?

Shame on you VPG!


I've never encountered this either - usually publishers are good about replacing any faulty parts. Only exception is Z-Man during that period where they would ask for a receipt and within 30 days, but even they have stopped doing that.

Maybe what they're thinking is that the ebay seller might have gotten replacement parts already and re-shrinked the game themselves, with the faulty ones, then sold it? I think the odds of that happening are really low though, better to give the benefit of the doubt and err on the side of good customer service.
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Rich Moore
United States
Oxford
Ohio
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Definitely difficult to say. I can understand if it's a second-hand purchase, but if it was a new game from a secondary dealer? Hmmmm....
 
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