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Risk Europe» Forums » General

Subject: Missing cards, missing customer support. rss

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Tor A
Sweden
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Does anybody know how to contact Hasbro customer support?

My copy of Risk Europe is missing some of the Crown cards.

Since I don't live in the USA, I cannot use the chat support. Their email support is through a web form, which is broken: you must fill in the state field, but you can't fill in the state field if you have an address outside the US.

I've emailed their scandinavian support e-mail two weeks ago, but still haven't had a reply.
 
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Dave C.
United States
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I've found them to be quite friendly and helpful when I've called them on the phone. Not sure if this will work internationally but its a start.

US # is 888-836-7025
Sweeden website (I think) is:

http://www.hasbro.com/sv-se/
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Oliver Kriel
Australia
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I'm having a similar experience where my new sealed game came with one of the blue soldier units missing. Three of the other blue units also show signs of stress damage to the plastic appendages.

I'm currently communicating with Hasbro Australia to see if anything can be done as I ordered my game via eBay and not a regular store.

https://www.hasbro.com/en-au/customer-service/



We will endeavour to respond to your query as soon as posible.
AUSTRALIAN RESIDENTS
For questions concerning products purchased in Australia, please contact:
Email: auconsumercare@ap.hasbro.com


Business Hours:
Monday to Thursday - 8.30am to 5.30pm
Friday – 8.30am to 12pm
(Eastern Standard Time)Address:
Hasbro Australia
Level 4, 67-71 Epping Road
Macquarie Park NSW 2113
Australia





NEW ZEALAND RESIDENTS:



For questions concerning products purchased in New Zealand, please contact:

Email: nzconsumercare@hasbro.com

Business Hours:
Monday to Thursday - 8.30am to 5.30pm
Friday – 8.30am to 12pm
(Eastern Standard Time)
 
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Jason Gallagher
United Kingdom
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To be fair to Hasbro, I rang their UK Support Office earlier today for an extra pad of Cluedo answer sheets and they answered my call within a few minutes and sorted my request out.
 
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