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Project: ELITE» Forums » General

Subject: Missing dice rss

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Fox Gamer
United Kingdom
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Hi folks,
Has anybody else had the problem of missing dice from the core box set? When my Kickstarter arrived I checked out the contents to unfortunately find that all the dice were missing. I've contacted artipia support and tweeted them, but haven't had a response yet...
Hoping someone can help, as the dice are integral to how the game plays.
Thanks,
Foxy
 
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Konstantinos Kokkinis
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Foxgamer wrote:
Hi folks,
Has anybody else had the problem of missing dice from the core box set? When my Kickstarter arrived I checked out the contents to unfortunately find that all the dice were missing. I've contacted artipia support and tweeted them, but haven't had a response yet...
Hoping someone can help, as the dice are integral to how the game plays.
Thanks,
Foxy


Our customer service returns to normal today. Our apologies

We will take care of this right away.

Thank you
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Fox Gamer
United Kingdom
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Many thanks,
I look forward to your respone.
Foxy
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Karl Foster
United Kingdom
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Had a similar experience myself. Missing all the character minis.

At least I can sub mine out though. Can't decide between Mr tumble or chase from paw patrol for my first game. My kids toys fit the scale fine for a weird but functional game.
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Marco Reubzaet
Netherlands
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I am glad customer service is resuming today, as I had to report the remarkable issue of a missing boss mini - and another boss mini being delivered in my box in duplicate. It seems like all components are being packaged manually, considering the different mistakes that occur. I hope we will all receive a reply soon and get to enjoy this great game to the fullest
 
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Denmark
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Any news?
 
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Marco Reubzaet
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Darkwing Dahl wrote:
Any news?

Not for me so far.
 
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Fox Gamer
United Kingdom
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Received my dice in the post yesterday...many thanks.
Foxy
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Karl Foster
United Kingdom
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No reply to my question/report yet.
 
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chang chang

Connecticut
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Foxgamer wrote:
Received my dice in the post yesterday...many thanks.
Foxy


so 1-1.5 week to get the missing stuff... (based on ur posting day here?)
no bad, ok. cool
 
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Foxgamer wrote:
Received my dice in the post yesterday...many thanks.
Foxy


You got a reply from them or did they just send the missing things?

I was told I needed to contact Drawlabs for replacements
 
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Karl Foster
United Kingdom
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Darkwing Dahl wrote:
Foxgamer wrote:
Received my dice in the post yesterday...many thanks.
Foxy


You got a reply from them or did they just send the missing things?

I was told I needed to contact Drawlabs for replacements


The support rep forwarded mine onto drawlabs. Heard nothing from them yet though.
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Marco Reubzaet
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I also was told to contact Drawlab, so I just forwarded the correspondence to them, repeated the problem in short and immediately added my shipping address for their convenience

I have full confidence in their help, but judging from the number of reports of missing components on BGG and extrapolating this to all the people who are not mentioning it but are also contacting support with issues they have, I can imagine it is relatively busy there.
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Fox Gamer
United Kingdom
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I was not contacted when I made contact to support at first. But I did receive a reply (and quick action) after posting an interest here...
 
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Karl Foster
United Kingdom
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Same here but only by artipia. Not heard anything from draw labs yet. I can sub mine out and I don't much time to play anyway though so I can live with it. Just soured on me future projects more than anything.
 
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Fox Gamer
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I share the same feelings. It's a shame as the game design is fun and innovative. Let's hope future projects are better managed
 
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