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Subject: Knight Works Gracious Response rss

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Kenneth Stein
United States
Toledo
Ohio
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I recently had a complaint and a request about an order I'd placed. A Companion Guide was going to be posted for free (only in black & white, not color) after I'd paid for the bound, color version, with the game.

To make a long story short, Don Lloyd, the publisher, both immediately posted a refund and said to keep the item (yet to be shipped) with his best wishes. Such a gracious, uncalled for response! Such customer care!

I would have no hesitation in recommending Knight Works as a company to buy games from. Besides my thanks to him, I will be "paying it forward" to some one in my orbit.
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