Tanya Egeland
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Bow Island
Alberta
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On December 22, 2014, I placed an order with David Hitchcock of Playtime Games for 3 games: Flash! $13.25; Sumoku $13.95; Yamslam $19.25 = $46.45 + taxes $6.04 = Total: $52.49. I sent payment via PayPal. He emails me and informs me that Sumoku is out of stock. I tell him that I don't mind waiting for it, and for him to let me know when it comes in and then he would ship the entire order. I don't hear anything from him. I finally contact him on March 11, 2015, asking if the back ordered item had come in yet but do not receive any answer. I try again on September 2, 2015, asking him if the games have been discontinued, or what the status of my order was. Again, I never got a reply. I tried again to contact Playtime Games on December 11, 2015, asking if they would be getting the Sumoku game in or not. If not, then to please just credit my account for the full order. I finally get this reply back from David on December 20, 2015:

"Hi Tanya,
I put this order together last Christmas, I remember.
I will look into what happened to it.
I remember because we haven’t gotten any Sumoku in and I went to another store to get it out to you.
You will get your complete order. I will notify you when it ships.

I've heard nothing from him since. I sent him another email since this time (on May 3, 2016) asking if the order went missing, or if I had to file a claim or something. No reply as usual.

My initial impression of David Hitchcock (who, I am assuming is the owner) is that he was very nice, accommodating, and sincere, but unfortunately, I judged him all wrong. I gave him far too much benefit of the doubt. He has my money, and he has done nothing but strung me along for the last year and a half. I just wanted other BGG members to be aware before they decided to purchase from Playtime Games, as I would hate to see others end up out of pocket like me, especially when I know you guys usually spend big $$$'s on higher-end games. Take care and happy gaming all.:-)
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Mike Cooper
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Have you tried sending him a Geekmail?
 
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H C
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Maybe a case of Hanlon's razor?
 
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That's way longer than I'd want to wait for games I ordered.
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Jeremy Mease
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Tzer wrote:
That's way longer than I'd want to wait for games I ordered.


Yeah there is accommodating but that is nuts. One month max and I would ask for the refund. :0
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NowOrNever88 wrote:
Maybe a case of Hanlon's razor?


Doubt it, I bought something from this same website early august and the ownwer (David Hitchcock) has yet to respond to any emails, including an escalated claim with paypal...
 
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I can second this man's complaint.

I've dealt with the guy from Playtime four times now and every time I keep asking myself: "why am I ordering from this man?"

Let's forget the fact that his website features games that are mostly out of stock and that he puts daily updates on his main page of games that are "new to the site" but not "in stock". Figure that one out!

He doesn't want you to come to his house for local delivery, even though that's obviously where he's keeping the games. That's fine. He wants to meet at a place nearby. Each time I've waited at that place for no less than 20 minutes. One time he didn't even show up. He rarely apologizes for being late.

The guy, although I'm sure is a good person, is just not professional. This is some dude that has somehow managed to get wholesale prices on games and who probably just uses his store as a fake front to get cheap prices on games for himself and his friends.
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Jim Roepcke
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Penticton
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I made an order on February 5th. I received an email on February 6th saying:

Quote:
Hi Jim,
Shipping is not included.
I will get the best price I can, and let you know.
We can take care of it via PayPal.

David Hitchcock
owner, Playtime Games


That was the last I heard from David Hitchcock. I emailed him asking for an update on February 13th asking for an update, and received no response.

On February 18th I filed a dispute with PayPal over non-receipt of goods. I asked David to cancel the order and refund my money. I received no response.

On February 23rd I sent another message through the PayPal resolution center saying if I didn't get a refund by EOD Feb 24th I'd escalate the case to PayPal. After 17 days of ignoring me, that prompted a response in a matter of minutes:

Quote:
Pretty sure you already did escalate on Paypal, which freezes your order and I can't create a shipping label for it in Paypal.


I hadn't escalated on PayPal yet, that's a separate stage after creating a dispute case. Even if the situation on PayPal somehow stopped him from printing a shipping label, he had 11 days to do that before I opened the dispute case on PayPal... and, how hard is it to print a shipping label or just write my name and address on the box?

I found this thread on BGG and want to let you know you shouldn't order anything from his store as this behaviour of not shipping products after being paid appears to be a pattern.

I've escalated the case to PayPal and hope they will quickly refund my money.
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Jim Roepcke
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Update: I received a refund from Playtime Games this morning.

This whole situation still just makes no sense. If he didn't have the products in stock, he could have just told me when I asked for an update. If he forgot to ship it, or he was ill or something, he could have just told me when I asked for an update. No big deal.

But ignoring me for weeks despite reaching out to him in a friendly tone, until I have to stoop to threatening a claim on PayPal, and then claiming I'm hindering HIM from shipping, that just makes no sense at all.

Sigh.
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Donald M.
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Sweet Grass
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It's good to report these people. He is NOT a good person for delaying and keeping you in anxiety.
 
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James Campbell
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Wyntermute wrote:

On February 18th I filed a dispute with PayPal over non-receipt of goods. I asked David to cancel the order and refund my money. I received no response.

On February 23rd I sent another message through the PayPal resolution center saying if I didn't get a refund by EOD Feb 24th I'd escalate the case to PayPal. After 17 days of ignoring me, that prompted a response in a matter of minutes:

Quote:
Pretty sure you already did escalate on Paypal, which freezes your order and I can't create a shipping label for it in Paypal.


I hadn't escalated on PayPal yet, that's a separate stage after creating a dispute case. Even if the situation on PayPal somehow stopped him from printing a shipping label, he had 11 days to do that before I opened the dispute case on PayPal... and, how hard is it to print a shipping label or just write my name and address on the box?


Having had someone ask paypal a question about their order with me once (they did not see their shipping address listed on the paypal receipt so thought they should ask paypal what was going on), I can confirm that the moment you enter a question about your payment it has been officially "escalated to PayPal" and freezes everything on the sellers end except to contact PayPal with verification and/or that the item has shipped and to enter a tracking number.

HOWEVER .. that does not mean he could not have shipped out your order, simply that he could not print a label through paypal.

Shady business for sure.
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rorschach9 wrote:
I can confirm that the moment you enter a question about your payment it has been officially "escalated to PayPal" and freezes everything on the sellers end except to contact PayPal with verification and/or that the item has shipped and to enter a tracking number.

HOWEVER .. that does not mean he could not have shipped out your order, simply that he could not print a label through paypal.

Shady business for sure.


A lot of shady people and scammers use the same excuse and say they "can't do anything until the dispute is closed" when they do open a dispute to get them to close it again.

This is the worst mistake you can make, however. If you close the dispute from your end, you can not open a dispute again and that means if the person was out to deliberately scam you, they'll get to keep your money now.
 
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Tanya Egeland
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No, I did not try sending a geekmail. I don't know if he's a member on here.
 
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Tanya Egeland
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Yes, I was stupid in retrospect. I don't know what I was thinking. :-(
 
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Tanya Egeland
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WOW! That's very interesting to know. I am very glad I posted my experience. Thanks for sharing yours. Others should be warned that they are taking a chance when purchasing from this so-called store.
 
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Tanya Egeland
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rorschach9 wrote:
Wyntermute wrote:

On February 18th I filed a dispute with PayPal over non-receipt of goods. I asked David to cancel the order and refund my money. I received no response.

On February 23rd I sent another message through the PayPal resolution center saying if I didn't get a refund by EOD Feb 24th I'd escalate the case to PayPal. After 17 days of ignoring me, that prompted a response in a matter of minutes:

Quote:
Pretty sure you already did escalate on Paypal, which freezes your order and I can't create a shipping label for it in Paypal.


I hadn't escalated on PayPal yet, that's a separate stage after creating a dispute case. Even if the situation on PayPal somehow stopped him from printing a shipping label, he had 11 days to do that before I opened the dispute case on PayPal... and, how hard is it to print a shipping label or just write my name and address on the box?


Having had someone ask paypal a question about their order with me once (they did not see their shipping address listed on the paypal receipt so thought they should ask paypal what was going on), I can confirm that the moment you enter a question about your payment it has been officially "escalated to PayPal" and freezes everything on the sellers end except to contact PayPal with verification and/or that the item has shipped and to enter a tracking number.

HOWEVER .. that does not mean he could not have shipped out your order, simply that he could not print a label through paypal.

Shady business for sure.


Be assured that PayPal will back you up all the way on this. I have had to escalate a number of claims before, and they have always been there for me. You have at least acted promptly in this matter. Of course, there is no excuse for what David has done though. :-(
 
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Tanya Egeland
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Wyntermute wrote:
Update: I received a refund from Playtime Games this morning.

This whole situation still just makes no sense. If he didn't have the products in stock, he could have just told me when I asked for an update. If he forgot to ship it, or he was ill or something, he could have just told me when I asked for an update. No big deal.

But ignoring me for weeks despite reaching out to him in a friendly tone, until I have to stoop to threatening a claim on PayPal, and then claiming I'm hindering HIM from shipping, that just makes no sense at all.

Sigh.




So glad to hear that you received your refund. That's very good news. I don't understand either why he couldn't have just communicated to you what the problem was instead of ignoring you. It certainly doesn't make any sense. :-(
 
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Tanya Egeland
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Nyda wrote:
NowOrNever88 wrote:
Maybe a case of Hanlon's razor?


Doubt it, I bought something from this same website early august and the ownwer (David Hitchcock) has yet to respond to any emails, including an escalated claim with paypal...



I am so sorry to hear about your bad experience. The more people that post on this forum, the more will find out what kind of guy he is, and hopefully, soon he will be out of business. ;-)
 
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Tanya Egeland
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Just to update you all on my experience with Playtime Games... I contacted David Hitchcock again. Here's my last email to him yesterday:

Hi David,

I STILL have not received my order and you STILL have not got back to me. How long is this going to go on for????? I have waited and waited, and my order has never arrived. If I don't get my order, I will have to pursue other avenues such as the Better Business Bureau or the media. This has gotten ridiculous.

Tanya Egeland

====================================================================

I actually received a response from him. Probably because I went to the Playtime Games' Facebook page and posted on there my experience for everyone to read. I guess that got his attention.


This was his reply:

"If you get your refund, will you post to all the social media saying you got your money back?"

=====================================================================

Then I got the following email notification from PayPal with a refund (before I had even responded to his email):

PayPal


Playtime Games sent you $52.49 CAD
Note from Playtime Games:
quote done quote
Transaction Details
Transaction ID: XXXXXXXXXXXXXXXXX
March 17, 2017

Money received
$52.49 CAD

=====================================================================

Regardless that he has issued me the refund, I still think he's a worm, and I wouldn't trust him. I'm quite sure he never would've given me the refund if I hadn't resorted to doing what I did. I think jerks like him should be made accountable for their actions if they are going to screw people out of their money. Therefore, why should I remove my posts? I feel that others have the right to know what kind of business they are dealing with. So, I think I will just ignore his email, just as he has ignored my numerous emails for the past 2 or 3 years!!
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