Follow up. Don't choose the "Contact Us" link at the game website. They're having problems with that. Google their customer service number or email address instead. They replied to that this morning within a couple hours.
AEG Webmaster here. Our Contact form plugin on Smash Up's support page did take in your submission but the email it needed to send to customer service (and about 5 others, out of 20 during the time this happened) never got through.
Rather than track down the problem with that third-party script (or tracking down the email problem) I've completely replaced the Smash Up contact form and the way our customer service receives its submissions -- it's now a Google Form going directly to a customer service spreadsheet.
Sorry about your experience on the site. It's the kind of bug we can't know about until someone lets us know. Now that it's been identified it's not just bee been squashed but completely replaced.
If anyone sees any other weirdness or bugs on alderac.com or any other AEG site, you can email me directly at firstname.lastname@example.org