Lookee what he can do! He wants a job!
I recently traded away a copy of Takenoko on BGG, and the recipient informed me it was missing a few wooden bits. I contacted Asmodee about it and within a couple of days heard back -- and had the bits in hand within a week. Very responsive!
Similar results here. Picked up a copy of Mansions of Madness 1st edition on Monday. On Tuesday I opened it and found two miniatures didn't have thier arms glued on (nor were they in the box at all). Filled out the CS form, and on Friday I had the replacements in hand.