I'm glad to hear that you have already gotten in touch with the right contact at Renegade to fix your issue.
I did want to mention that we are working on a reprint and have a good solution for the minis. We determined that the quality of the plastic was not too much of an issue but that the deck of cards was smashing around in the box during transport. This was the main cause of damage. So, we have a plastic insert for the next printing that should resolve this issue. Thank you for your patience and understanding!
Director of Sales and Marketing
Renegade Game Studios
Still waiting for the Captain's Orders...come on already! I want to play with 6