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Subject: Missing parts... rss

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Geo
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My copy of &cetera was missing 2 black steam-ships and 2 glass counters.

I contacted Splotter Spellen twice but i got no answer back.

Anyone with similar problems?
 
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Re:Missing parts...
...still no answer from them regarding the missing parts...
 
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Doug Adams
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Re:Missing parts...
GeoMan (#24027),

Hi GeoMan - I've found Splotter are a little erratic in replying, but they always seem to come through. Missing parts are annoying, however two steamships and two glass beads missing still leaves you a heck of a lot of game to play I'm sure they'll be replaced.
 
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Re:Missing parts...
dougadamsau (#24804),

Of course i could easily replace the missing parts with parts from another game, so it is not a gameplay issue.

The problem is that when you buy an expensive game or expansion (keep in mind that this expansion costs more than a newly released Amigo boardgame) you expect some quality service.

So far i am dissapointed from Splotter - they should at least reply to their customer's emails - and i see no reason why i should support them in the future buying their games...
 
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Sterling Babcock
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Re:Missing parts...
I, too, am missing a part. It looks like I am missing 1 black truck. I still need to contact them.
 
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J C Lawrence
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Re:Missing parts...
GeoMan (#24817),

As is quite clear from their web site and other communications, Splotter Splellen is at core a bunch of college kids who play games and managed to let themselves be persuaded to sell a few of the games they play on the side. It is not a business in the tradional capitalist sense, but rather a minor hobby with inconveniences. You can like this, you can not like this, but given how obvious it is there's really very little validity in complaining about it -- you implicitly accepted these facts going in when you dealt with them.

BTW: You did note the calendar periods during which they don't reply to email?
 
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clearclaw wrote:
there's really very little validity in complaining about it -- you implicitly accepted these facts going in when you dealt with them.

There must have been something written on the box which we missed, right? shake

GeoMan, I am curious whether or not you received those replacement parts, and how long it took? I'm missing two wagons, so I need to go through the same process.

There is no doubt the game can still be played, but as you say, it is very annoying given the $200 price tag (base game and expansion).

Cheers,
Denis
 
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