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Battles Magazine» Forums » General

Subject: Buyer BEWARE! Terrible Customer Service rss

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Josh Malbon
United States
Santa Cruz
California
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I ordered an In Stock: A Week In Hell: The Battle of Hue back at the end of July from Battles Magazine. And was given a confirmation of my order. They collected my payment.

Two weeks pass, no shipping confirmation, I wrote a GeekMail asking Olivier about the game...
NO RESPONSE.

A Week later... another GeekMail...
NO RESPONSE.

30 days pass and I sent 2 more emails through Battles Magazine's email addresses...
Also NO RESPONSE.

40 days pass, I start my PayPal dispute with a message through PP.
NO RESPONSE in 7 days. I escalate the dispute.

Paypal sends a message to Mr. Olivier. Also...you got it.
NO RESPONSE.

After giving Olivier 7 more days to respond, Paypal took my money back from Battles Magazine and returned it to me. yuk

Just a warning to others.
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Gustavo Jornet
Spain
Valencia
Comunidad Valenciana
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The sword is the mind. If the mind is right, the sword is right.
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Sorry for your disgraceful experience.

From my part the quality of the magazine and the customer service have always been excellent, but suppose bad things happen to everyone.

An email treated as spam repeatedly or so. That has happened to me in other context.
But of course by no means this minimize your bad experience.
 
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Karl Bown
United Kingdom
Lincoln
Lincolnshire
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It doesn't surprise me. He's a little haphazard in his service. Everything takes far longer than you might expect.
 
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