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Field Commander: Napoleon» Forums » General

Subject: Great Customer service rss

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Florent Leguern
France
Saint-Martin-d'Hères
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Groaning Grognard
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After all, a murder is only an extroverted suicide.
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I just wanted to praise DVG for their excellent customer service : mailed them friday about my damaged box, got an answer on saturday, and this morning, the new empty box was sent wow Nothing charged for a shipping to France (which won't be cheap I guess). I still have to get it, but there it is, great service ! cool
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Eric Teoro
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Bloomington
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Very cool.

Companies should never underestimate the importance of good customer service. They should engage in it because it is the right thing to do, but the goodwill it engenders should not be underestimated.
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I would like to comment about the excellent customer service I received from DVG too. The 1798 campaign map had a little too much glue on it, causing it to rip when I opened it. I emailed DVG the problem and they quickly supplied me with a new map. Very pleased with their service.
 
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