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Subject: Fantasy Flight Games comes through rss

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Tim Bueschel
United States
Huntley
Illinois
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Just wanted to thank FFG for assisting me in a couple of pieces I had missing from my Eldritch Horror game. I had a big worry that they would need receipts, etc as they are now part of Asmodee NA. I had to request the pieces through Asmodee NA and the pieces arrived rather quickly. I am please as punch!

Thank you Fantasy Flight/Asmodee NA

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Chase Johnson
United States
Tennessee
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I recently bought Descent 2nd Edition new and one of the monsters came broken. I emailed Fantasy Flight Games and that same day they had a replacement figure shipped out and the next day I had the replacement. They didn't hassle me and were super considerate and timely with helping me. I don't have much experience with other board game customer service (since I've never really had issues) but FFG has some of the best customer service period in my opinion. They know how to do it right.
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that Matt
United States
Ann Arbor
Michigan
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I'm a quitter. I come from a long line of quitters. It's amazing I'm here at all.
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I can feel bits of my brain falling away like wet cake.
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https://boardgamegeek.com/forum/1797/fantasy-flight-games/ge...
 
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Eric Folsom
United States
Wilmore
Kentucky
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This was a few years ago, but I was missing pieces from an OOP game, several in fact. FFG was able to replace all, but 1 of the pieces (and luckily, it was a rarely used piece). I won't soon forget their customer service.
(game in question was Starcraft, somehow I was missing a couple zealots and a few other units. They were out of blue transports, but how often do you use ALL the transport ships?)
 
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Paradox Games
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They were prompt replacing a missing x-Wing Miniatures part, and they even gave me spares to boot.
 
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