I haven't purchased any Peaceable Kingdom games yet for my kids, although I plan to in the future. Good to know about the customer service, but it's a bit discouraging to hear about their quality control issues. I know that they don't shrinkwrap their games, I wonder if it's possible that somebody went through the boxes at the store and just took some components out just to be a nuisance?
Actually, the games were complete when purchased. Those pieces went missing due to normal use by kids!