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Potion Explosion» Forums » General

Subject: Anyone else missing marbles from their copy? Normal CMON respone time? rss

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Jason Spiers
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Just received Potion Explosion today and after opening the game I immediately realized that I was going to be off on my components. I ended up having 25 black marbles, 16 yellow, 12 red and only 2 blue. Anyway, I've put in a request at CMON and was wondering how fast their respone time is and if anyone else has had a similar issue with the game. I've had some missing component issues before but this one may be the worse. I've always had great service from the companies and I imagine CMON will be no different.
 
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I have the same problem, but I'm missing 8 black marbles and 1 blue marble. I've submitted a ticket, so we'll see how long it takes.
 
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Jason Spiers
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I got a email this morning saying they would be happy to send out my replacements as soon as possible and that my ticket would be updated whenever the items shipped. I'll keep you posted whenever things ship.
 
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Huuuze wrote:
I have the same problem, but I'm missing 8 black marbles and 1 blue marble. I've submitted a ticket, so we'll see how long it takes.

I submitted a trouble ticket two days ago and I'll have my replacement marbles in two more days. No muss, no fuss.
 
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Jason Spiers
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My marbles came in the mail today, received one extra marble of each color requested. Less than one week from start to finish with everything. I am most pleased with the customer service!
 
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