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Harry Potter: Hogwarts Battle» Forums » General

Subject: Contacting for damaged cards gettimg no response rss

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fred Tortonesi
United States
Michigan
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I used their form and filled it out Tuesday and have not heard from them
I need replacement cards for game 1. Event cards, location,character and villian cards. The rest were in great condition
 
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Andrew Wolf
United States
Carlsbad
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alfan727 wrote:
I used their form and filled it out Tuesday and have not heard from them
I need replacement cards for game 1. Event cards, location,character and villian cards. The rest were in great condition


I'm sorry to hear you have not received a response. Please contact customerservice@usaopoly.com and we should be able to process your request when we are back in the office on Monday.

Andrew Wolf
Game Designer - USAopoly
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Joe Bowers
United States
Strongsville
Ohio
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I had a total of 36 severely bent and/or damaged cards across the first 6 game boxes. Most were from Game 1 Box, but all 8 of the Dark Arts cards in Box 4 were bent in the middle, and most of the Dark Arts cards in box 5 had bends in them as well, so check your cards thoroughly. I submitted the ticket on their website today. I will update here when I get the replacements.
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Kevin B. Smith
United States
Mercer Island
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Yeah, in addition to the significant discoloration of my game 1 card backs, I'm also noticing quite a few bends in the game 2 cards (not bends in the middle, but elsewhere). I have inquired about my options, and trust things will work out.

I don't generally get worked up about such things, and I'm not in this case. But I know a lot of people would consider my copy unplayable as it is. Or at the very least, something they wouldn't want to own.
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Joe Bowers
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Strongsville
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I consider bent cards to be marked which makes the game unplayable, and since I use clear sleeves even they don't help.
 
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Russell Malo
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Lake Park
Florida
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I never received my dividers. I contacted USAopoly and after 3 days, I received a response saying they were on the way. It does take a few days, but I'm sure they'll get to you.
 
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