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Cry Havoc» Forums » General

Subject: Cry Havoc: Missing cards and figures rss

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Has anyone else experienced this issue?

I discovered today that i'm missing the following:
2x Human figures
3x skill cards (Occupation, Seek and Destroy, Recon Forces) I was able to identify the cards thanks to the Faction skill list uploaded by Chas. Thank you, Chas.

I was given extras of the following:
1x Machine figure
2x of each crystal

I left my issue with Portal contact page, but that probably will not go well...

Does anyone know a contact that could help?

Thanks.


 
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James Mathias
United States
Hendersonville
Tennessee
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Portal is very good with replacements. And they are the right contact in this situation.
 
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Ignacy Trzewiczek
Poland
Gliwice
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Sorry to hear about your problem.
If you sent us email through our website, you will be contacted by our customer service and they will help you.
I wish you a great time with the game.
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Zachary Gritz
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ES, my copy of the game was completely missing the Pilgrim Army miniatures so I feel your pain...
 
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Jon Snow
United States
New York City
New York
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No sweat. At least this game shows the many component numbers up front. Some don't even do that.
 
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Aron Fender
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Vandalia
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I opened my copy this weekend to find that a desert landscape card was missing, I sent an email to Portal asking for a replacement.

I think I should recount the rest of the contents - I was so focused on the cards that I did not count the miniatures.

They have yet to contact me - but I am sure they will. Glad I am not alone but a little bummed that I could not play yet last weekend.
 
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Grant Rodiek
United States
Redwood City
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As Ignacy noted, contact Portal and they will fix it. There's typically a 1-2% chance that a game has manufacturing issues. Just...this rare thing. If you look at it on the bright side, it means you're...exceptionally rare? Maybe?

Portal will fix!
 
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I haven't heard back from them either... I tried both e-mailing them directly and their website. I was hoping to get these parts in for this weekend, but that doesn't look like its going to happen. cry
 
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J Ans
United States
Illinois
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Glad to hear I'm not the only one. I am also missing the pilgrim faction miniatures.
 
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Christopher Beck
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Beavercreek
Ohio
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I think I have all the cards and miniatures, but the 2-player side of my board has several wrinkles in it due to manufacturing problems. I also put in a request at the Portal website, so hopefully I will hear back from them soon.

I will likely do a full count later to ensure nothing else is missing.
 
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J Ans
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Illinois
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I sent an note directly to the email address provided on the Portal Games website. Did anyone have better luck submitting a parts replacement request through the website directly?
 
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Have they contacted you yet, Aron?
 
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No, I haven't heard anything from Portal. I'm used to customer service responding the next day...
 
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Zachary Gritz
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Same here. Submitted request on Sunday and still haven't heard anything.
 
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Aron Fender
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Updates? I still have not been contacted by Portal, I have sent 2 emails. I am guessing they will reply before replacing missing content...anyone else?
 
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I was sent this earlier today. I hope they follow through.

hello
I am sorry for delay
We will send ASAP
Greetings
Portal Games
 
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Zachary Gritz
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When did you first contact them? I still haven't gotten a response.
 
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Christopher Beck
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I used the contact form an have not gotten contacted either. Hopefully they can get this stuff sorted.
 
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I first contacted them on the 1st via the website form. The 3rd and 4th I contacted them directly via email.
 
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J Ans
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I also received the following email back:

hello
I am sorry for problems
We will send ASAP
Greetings
Portal Games

I got a reply when emailing them directly but this was last week and I still have not gotten any followup emails about shipping the replacement parts.
 
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J Ans
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Received my replacement parts yesterday. Pretty fast shipping. Put in the request on Friday and had the parts on Thursday. Great turnaround time especially since I was missing miniatures for an entire faction.
 
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Hmm still haven't received mine.
 
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Ryan Witt
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Phoenix
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jansar1 wrote:
Received my replacement parts yesterday. Pretty fast shipping. Put in the request on Friday and had the parts on Thursday. Great turnaround time especially since I was missing miniatures for an entire faction.


That is fast considering I still haven't received my pre-order copy from Portal yet.
 
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